LG 14T90Q-K.AAB9U1 User Guide 1 - Page 17

Out of Warranty Services

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ENGLISH 16 Service and Warranty Out of Warranty Services The following service requests are provided as out of warranty service. It is recommended that you receive free technical support from the Customer Support Center before requesting formal technical service. 1 Services not related to product malfunction or defect • Service requests due to user's inexperience with the product • Simple product adjustment not requiring disassembly of the product. Cleaning of the product inside to remove dust. Simple slot adjustment 2 Software reinstallation or Settings readjustment • Reinstallation of the operating system, installation of the bundle software provided by LG Electronics, installation of various device drivers, and adjustment of setting value • Service requests due to the installation or use of an operating system that is not provided by LG Electronics • Adjustment or upgrading of the BIOS settings due to the installation of a third-party software or hardware 3 Service requests due to third-party software or hardware • Malfunction due to a virus or malicious code • Malfunction due to external environment such as Internet or network • Third-party software installation request. Malfunction due to a third-party software (memory, printer settings, HDD, SSD, eMMC, PCMCIA card or ODD errors) • Malfunction due to a third-party hardware • Malfunction due to the use of an illegal software 4 Malfunction due to user's fault • Damage to the LCD display or the product case • Detachment of key caps • Malfunction due to dust or liquid • Malfunction due to unauthorized disassembly or modification of the product • Service requests due to forgotten password • Malfunction due to the use of inappropriate power voltage 5 Others • Malfunction due to natural disaster (lightning, fire, storm, flood, explosive gas, salt water, earthquake, etc.) • On-site service for portable products such as a notebook PC or PDA • If any of the thank-you gifts is malfunctioning, contact the corresponding vendor.

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16
Service and Warranty
Out of Warranty Services
The following service requests are provided as out of warranty service.
It is recommended that you receive free technical support from the Customer Support Center before
requesting formal technical service.
1
Services not related to product malfunction or defect
•
Service requests due to user's inexperience with the product
•
Simple product adjustment not requiring disassembly of the product. Cleaning of the product
inside to remove dust. Simple slot adjustment
2
Software reinstallation or Settings readjustment
•
Reinstallation of the operating system, installation of the bundle software provided by LG
Electronics, installation of various device drivers, and adjustment of setting value
•
Service requests due to the installation or use of an operating system that is not provided by LG
Electronics
•
Adjustment or upgrading of the BIOS settings due to the installation of a third-party software or
hardware
3
Service requests due to third-party software or hardware
•
Malfunction due to a virus or malicious code
•
Malfunction due to external environment such as Internet or network
•
Third-party software installation request. Malfunction due to a third-party software (memory,
printer settings, HDD, SSD, eMMC, PCMCIA card or ODD errors)
•
Malfunction due to a third-party hardware
•
Malfunction due to the use of an illegal software
4
Malfunction due to user's fault
•
Damage to the LCD display or the product case
•
Detachment of key caps
•
Malfunction due to dust or liquid
•
Malfunction due to unauthorized disassembly or modification of the product
•
Service requests due to forgotten password
•
Malfunction due to the use of inappropriate power voltage
5
Others
•
Malfunction due to natural disaster (lightning, fire, storm, flood, explosive gas, salt water,
earthquake, etc.)
•
On-site service for portable products such as a notebook PC or PDA
•
If any of the thank-you gifts is malfunctioning, contact the corresponding vendor.
ENGLISH