LG LDF5678SS Owners Manual - Page 45

44 SMART FUNCTIONS Smart Diagnosis™ Function Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application. Smart Diagnosis™ through the Customer Information Center ••For appliances with the or logo This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis. 1 Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623 2 When instructed to do so by the call center, place the mouthpiece of the phone close to the Smart Diagnosis™ icon. Do not press any other buttons. 3 Press and hold Download Cycle until a countdown displays on the appliance. 4 Keep the phone in place until the tone transmission has finished. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis. SmartThinQ Smart Diagnosis™ ••For appliances with the or logo Use the Smart Diagnosis feature in the SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the SmartThinQ application to perform a Smart Diagnosis using your smartphone. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. ••For best results, do not move the phone while the tones are being transmitted. ••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. ••The Smart Diagnosis™ function depends on the local call quality. ••Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction.