LG WM2455HG Owner's Manual (English) - Page 16
Troubleshooting - problems
UPC - 048231009171
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TROUBLESHOOTING NORMAL SOUNDS YOU MAY HEAR The following sounds may be heard while the washer is operating. They are normal. Clicking: Door lock relay when the door locks and unlocks. Spraying or hissing: Water spraying or circulating during the cycle. Humming or gurgling: Drain pump pumping water from the washer at the end of a cycle. Splashing: Clothes tumbling in the drum during the wash and rinse cycles. BEFORE CALLING FOR SERVICE Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If your washer does not function properly or does not function at all, check the following before you call for service. Problem Rattling and clanking noise Thumping sound Vibrating noise Possible Causes • Foreign objects, such as keys, coins, or safety pins, may be in drum or pump. • Heavy wash loads may produce a thumping sound. • Washer load may be out of balance. • Shipping bolts and/or packaging materials not removed. • Wash load may be unevenly distributed in the drum. • Not all leveling feet are resting firmly on the floor. • Floor not rigid enough. Solutions • Stop washer and check drum and drain filter for foreign objects. If noise continues after washer is restarted, call for service. • This is normal. If sound continues, washer is probably out of balance. Stop and redistribute wash load. • Stop and redistribute wash load. • See Installation Instructions for removing shipping bolts and packaging. • Stop washer and rearrange wash load. • Adjust the leveling feet. Make sure all four feet are in firm contact with the floor while the washer is in the spin cycle with a load. • Make sure that the floor is solid and does not flex. Refer to "Flooring" in the Installation section. Water leaking around washer • Fill hose connection is loose at tap or washer. • House drain pipes are clogged. • Check hoses. Check and tighten hose connections. • Unclog drain pipe. Contact a plumber if necessary. Excessive sudsing • Too much detergent or incorrect detergent. • Reduce detergent amount or use low-sudsing detergent. Only use detergent with the HE (High-Efficiency) logo. Staining 30 • Add laundry products to the washer drum. • Washer not unloaded promptly. • Does not properly sort the clothes. • Load the laundry products into the dispenser. • Always remove items from the washer as soon as the cycle is completed. • Always wash dark colors separately from light colors and whites to prevent discoloration. If possible, do not wash heavily soiled items with lightly soiled ones. MFL31245113_ENG.indd 30-31 TROUBLESHOOTING BEFORE CALLING FOR SERVICE (cont.) Problem Wrinkling Water in the washer drains slowly or not at all, or the display shows: Possible Causes • Washer not unloaded promptly. • Washer overloaded. • Hot and cold water inlet hoses are reversed. • Drain hose is bent, pinched, or clogged. • The drain filter is clogged. Solutions • Always remove items from the washer as soon as the cycle is completed. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. • Hot water rinse can set wrinkles in garments. Check the inlet hose connections. • Make sure the drain hose is free of clogs, kinks, etc., and is not pinched behind or under the washer. • Clean the drain filter. See the Care and Cleaning section. Washer fills with water slowly or not at all, or the display shows: Washer will not turn on Washer won't spin, or the display shows: Door will not unlock when cycle is stopped or paused Wash cycle time is longer than usual Musty or mildewy odor in washer • Water supply taps are not open fully. • Water line hoses are kinked, pinched, or bent. • Water inlet filters are clogged. • Water pressure to tap or house is too low. • Power cord is not properly plugged in. • House fuse is blown, circuit breaker has tripped, or power outage has occurred. • The door is not closed properly. • Make sure that the water taps are open fully. • Make sure the hoses are not kinked or pinched. Be careful when moving the washer. • Clean the inlet filters. See the Care and Cleaning section. • Check another faucet in the house to make sure that household water pressure is adequate. • Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60-Hz. outlet. • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. • Make sure that the door is closed properly and press the START/PAUSE button. After starting a cycle, it may take a few moments before the drum begins to turn or spin. The washer will not spin unless the door is locked (DOOR LOCK will appear in the display). • If the door is closed and locked and the open door error message is displayed, call for service. • Interior temperature of washer is too high. • Water level in washer is too high. • The washer automatically adjusts the wash time for the amount of laundry, water pressure, water temperature, and other operating conditions. • Incorrect or too much detergent has been used. • Inside of tub not cleaned properly. • The washer door has a safety lock to prevent burns. Allow the washer to cool until the DOOR LOCK indicator turns off in the display. • Allow the washer to complete the programmed cycle, or run the DRAIN & SPIN cycle to drain the water. • This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. • Use only HE (High-Efficiency) detergent in accordance with the manufacturer's instructions. • Run the TUB CLEAN cycle regularly. Be sure to wipe around and under the door seal frequently. 31 2007.10.4 2:32:2 PM