Lenovo 6072BVU User Manual - Page 49
Diagnostics - desktop
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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems: v PC-Doctor for Windows (used when diagnosing problems while running the Windows operating system) v PC-Doctor for Windows PE (used when your Windows operating system will not start) Notes: 1. You can also download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. 2. If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file display. You will need to have all problem-related log files available when you speak to a Lenovo technical support representative. PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem. PC Doctor for Windows also has problem determination aids that determine software and usage problems. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery™ workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, use the following procedure: © Copyright Lenovo 2005, 2008 43