Lenovo E10-30 User Guide - Lenovo E10-30 - Page 32

Chapter 4. Troubleshooting Sleep problems The critical low-battery error message appears, and the computer immediately turns off. • The battery power is getting low. Connect the AC power adapter to the computer, or replace the battery with a fully charged one. The computer enters sleep mode immediately after Power-on self-test (POST). • Make sure that: - The battery is charged. - The operating temperature is within the acceptable range. See "Chapter 2. Use and care Information" of Lenovo Safety and General Information Guide. Note: If the battery is charged and the temperature is within range, have the computer serviced. The computer does not return from sleep mode, and the computer does not work. • If your computer is in sleep mode, connect the AC power adapter to the computer and then press any key or the power button. • If the system still does not return from sleep mode, stops responding, or cannot be turned off, reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is still not reset, remove the battery pack and the AC power adapter. Sound problems No sound can be heard from the speaker even when the volume is turned up. • Make sure that: - The mute function is off. - The combo audio jack is not used. - The speaker is selected as the playback device. Battery problems Your computer shuts down before the battery status indicator shows empty. -orYour computer operates after the battery status indicator shows empty. • Recharge the battery. 28