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Lexmark 658de User Guide - Page 268

Reset the printer, Make sure the paper tray is installed correctly, 2000-sheet tray

UPC - 734646093866

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Troubleshooting 268 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. 2000‑sheet tray These are possible solutions. Try one or more of the following: THE ELEVATOR TRAY IS NOT WORKING PROPERLY • Make sure the printer is properly connected to the 2000‑sheet tray. • Make sure the printer is turned on. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2000‑sheet tray. • Make sure the printer is turned on. Envelope feeder Try one or more of the following: RESET THE PRINTER Turn off the printer, then wait for about 10 seconds, and then turn on the printer. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the length of the envelope you are using. 2 For more information, see "Loading the envelope feeder" on page 74. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using: 1 From the printer control panel, check the settings for the envelope feeder from the Paper menu. 2 Before sending the job to print, specify the correct settings from the computer: • For Windows users, specify the settings from Print Properties. • For Macintosh users, specify the settings from the Print dialog.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Printer configurations	10
Selecting a location for the printer	11
Basic functions of the scanner	12
Understanding the ADF and scanner glass	12
Understanding the printer control panel	13
Understanding the home screen	14
Using the touch-screen buttons	16
Additional printer setup	20
Installing internal options	20
Available internal options	20
Accessing the system board to install internal options	21
Installing a memory card	23
Installing a flash memory or firmware card	24
Installing an Internal Solutions Port	26
Installing a printer hard disk	32
Installing a fax card	36
Attaching cables	38
Verifying printer setup	39
Printing a menu settings page	39
Printing a network setup page	40
Setting up the printer software	40
Installing the printer software	40
Updating available options in the printer driver	41
Setting up wireless printing	42
Preparing to set up the printer on a wireless network	42
Installing the printer on a wireless network (Windows)	43
Installing the printer on a wireless network (Macintosh)	44
Installing the printer on an Ethernet network	47
Changing port settings after installing a new network Internal Solutions Port	50
Setting up serial printing	51
Setting up the printer to fax	53
Choosing a fax connection	53
Using an RJ11 adapter	54
Connecting directly to a telephone wall jack in Germany	57
Connecting to a telephone	59
Connecting to an answering machine	60
Connecting to a computer with a modem	61
Setting the outgoing fax name and number	63
Setting the date and time	63
Turning Daylight Saving Time on	63
Loading paper and specialty media	64
Setting the Paper Size and Paper Type	64
Configuring Universal paper settings	64
Loading the standard or optional 250-sheet or 550-sheet tray	65
Loading the 2000-sheet tray	68
Loading the multipurpose feeder	72
Loading the envelope feeder	74
Linking and unlinking trays	75
Linking trays	75
Unlinking trays	76
Assigning a custom paper type name	76
Changing a Custom Type <x> name	76
Paper and specialty media guidelines	78
Paper guidelines	78
Paper characteristics	78
Unacceptable paper	79
Selecting paper	79
Selecting preprinted forms and letterhead	79
Using recycled paper and other office papers	80
Storing paper	80
Supported paper sizes, types, and weights	81
Paper sizes supported by the printer	81
Paper types and weights supported by the printer	82
Paper types and weights supported by the finisher	83
Printing	85
Printing a document	85
Printing on specialty media	85
Tips on using letterhead	85
Tips on using transparencies	86
Tips on using envelopes	86
Tips on using labels	87
Tips on using card stock	87
Printing confidential and other held jobs	88
Holding jobs in the printer	88
Printing confidential and other held jobs from Windows	89
Printing confidential and other held jobs from a Macintosh computer	89
Printing from a mobile device	90
Printing from a flash drive	90
Printing information pages	91
Printing a directory list	91
Printing the print quality test pages	91
Canceling a print job	92
Canceling a print job from the printer control panel	92
Canceling a print job from the computer	92
Copying	93
Making copies	93
Making a quick copy	93
Copying using the ADF	93
Copying using the scanner glass	94
Copying photos	94
Copying on specialty media	94
Making transparencies	94
Copying to letterhead	95
Customizing copy settings	95
Copying from one size to another	95
Making copies using paper from a selected tray	96
Copying a document that contains mixed paper sizes	96
Copying on both sides of the paper (duplexing)	97
Reducing or enlarging copies	97
Adjusting copy quality	98
Collating copies	98
Placing separator sheets between copies	99
Copying multiple pages onto a single sheet	99
Creating a custom job (job build)	100
Job interrupt	101
Placing information on copies	101
Placing the date and time at the top of each page	101
Placing an overlay message on each page	101
Canceling a copy job	102
Canceling a copy job while the document is in the ADF	102
Canceling a copy job while copying pages using the scanner glass	102
Canceling a copy job while pages are being printed	102
Understanding the copy screens and options	102
Copy from	102
Copy to	103
Scale	103
Darkness	103
Content	103
Sides (Duplex)	103
Collate	104
Options	104
Improving copy quality	105
E-mailing	106
Getting ready to e-mail	106
Setting up the e-mail function	106
Configuring the e-mail settings	107
Creating an e-mail shortcut	107
Creating an e-mail shortcut using the Embedded Web Server	107
Creating an e-mail shortcut using the touch screen	107
E-mailing a document	108
Sending an e-mail using the touch screen	108
Sending an e-mail using a shortcut number	108
Sending an e-mail using the address book	108
Customizing e-mail settings	109
Adding e-mail subject and message information	109
Changing the output file type	109
Canceling an e-mail	110
Understanding e-mail options	110
Original Size	110
Sides (Duplex)	110
Orientation	110
Binding	110
E-mail Subject	110
E-mail File Name	111
E-mail Message	111
Resolution	111
Send As	111
Content	111
Advanced Options	111
Faxing	113
Sending a fax	113
Sending a fax using the printer control panel	113
Sending a fax using the computer	114
Creating shortcuts	114
Creating a fax destination shortcut using the Embedded Web Server	114
Creating a fax destination shortcut using the touch screen	115
Using shortcuts and the address book	115
Using fax shortcuts	115
Using the address book	115
Customizing fax settings	116
Changing the fax resolution	116
Making a fax lighter or darker	116
Sending a fax at a scheduled time	117
Viewing a fax log	117
Blocking junk faxes	117
Canceling an outgoing fax	118
Canceling a fax while the original documents are still scanning	118
Canceling a fax after the original documents have been scanned to memory	118
Understanding fax options	118
Original Size	118
Content	118
Sides (Duplex)	119
Resolution	119
Darkness	119
Advanced Options	119
Improving fax quality	120
Holding and forwarding faxes	120
Holding faxes	120
Forwarding a fax	121
Scanning to an FTP address	122
Scanning to an FTP address	122
Scanning to an FTP address using the keypad	122
Scanning to an FTP address using a shortcut number	123
Scanning to an FTP address using the address book	123
Creating shortcuts	123
Creating an FTP shortcut using the Embedded Web Server	123
Creating an FTP shortcut using the touch screen	124
Understanding FTP options	124
Original Size	124
Sides (Duplex)	124
Orientation	124
Binding	124
Resolution	125
Send As	125
Content	125
Advanced Options	125
Improving FTP quality	126
Scanning to a computer or flash drive	127
Scanning to a computer	127
Scanning to a flash drive	128
Understanding scan profile options	128
Quick Setup	128
Format Type	129
Compression	129
Default Content	129
Color	129
Original Size	129
Orientation	129
Sides (Duplex)	129
Darkness	130
Resolution	130
Advanced Imaging	130
Improving scan quality	130
Clearing jams	131
Avoiding jams	131
Understanding jam numbers and locations	132
200 and 201 paper jams	132
202 paper jam	134
230–239 paper jams	135
240–249 paper jams	136
250 paper jam	137
260 paper jam	138
270–279 paper jams	138
280–282 paper jams	138
283 staple jams	139
290–294 paper jams	141
Understanding printer menus	143
Menus list	143
Paper menu	144
Default Source menu	144
Paper Size/Type menu	144
Configure MP menu	147
Envelope Enhance	148
Substitute Size menu	148
Paper Texture menu	148
Paper Weight menu	150
Paper Loading menu	152
Custom Types menu	153
Custom Names menu	153
Custom Scan Sizes menu	154
Custom Bin Names menu	154
Universal Setup menu	154
Bin Setup menu	155
Reports menu	156
Network/Ports menu	158
Active NIC menu	158
Standard Network or Network <x> menus	158
SMTP Setup menu	160
Network Reports menu	161
Network Card menu	161
TCP/IP menu	162
IPv6 menu	163
Wireless menu	163
AppleTalk menu	164
NetWare menu	164
LexLink menu	165
Standard USB menu	166
Parallel <x> menu	167
Serial <x> menu	169
Security menu	172
Miscellaneous menu	172
Confidential Print menu	172
Disk Wiping menu	173
Security Audit Log menu	174
Set Date/Time menu	175
Settings menu	176
General Settings menu	176
Copy Settings menu	183
Fax Settings menu	188
Fax Mode (Analog Fax Setup) menu	188
Fax Mode (Fax Server Setup) menu	196
E-mail Settings menu	197
FTP Settings menu	202
Flash Drive menu	205
Print Settings	210
Setup menu	210
Finishing menu	212
Quality menu	214
Utilities menu	215
PDF menu	216
PostScript menu	217
PCL Emul menu	217
HTML menu	220
Image menu	221
XPS menu	221
Help menu	222
Understanding printer messages	223
List of status and error messages	223
Answering	223
Busy	223
Call complete	223
Change <src> to <x>	223
Check tray <x> connection	223
Close door or insert cartridge	224
Close finisher side door	224
Connect <x>bps	224
Dialing	224
Disk corrupted	224
Disk Full - Scan Job Canceled	224
Fax failed	224
Fax memory full	225
Fax partition inoperative. Contact system administrator.	225
Fax server 'To Format' not set up. Contact system administrator.	225
Fax Station Name not set up	225
Fax Station Number not set up	225
Flushing buffer	225
Insert staple cartridge	225
Insert Tray <x>	226
Install bin <x>	226
Install envelope feeder	226
Install Tray <x>	226
Invalid PIN	226
Job stored for delayed transmission	227
Line busy	227
Load <src> with <x>	227
Load manual feeder with <x>	227
Load staples	227
Memory full, cannot print faxes	227
Network/Network <x>	227
No analog phone line connected to modem, fax is disabled.	228
No answer	228
No dial tone	228
Queued for sending	228
Ready	228
Reattach bin <x>	228
Reattach bin <x> – <y>	229
Reattach envelope feeder	229
Receive complete	229
Receiving page <n>	230
Remove packaging material, check <x>	230
Remove paper from <linked bin set name>	230
Remove paper from all bins	230
Remove paper from bin <x>	230
Remove paper from standard output bin	230
Replace <x> if restarting job.	230
Replace wiper	231
Restore Held Jobs?	231
Scan Document Too Long	231
Scanner ADF Cover Open	231
Scanner Jam Access Cover Open	231
Securely clearing disk space	231
Sending page <n>	231
Serial <x>	231
Set clock	231
SMTP server not set up. Contact system administrator.	231
Some held jobs were not restored	232
System busy, preparing resources for job.	232
System busy, preparing resources for job. Deleting held job(s).	232
Unsupported disk	232
Unsupported USB device, please remove	232
Unsupported USB hub, please remove	232
USB/USB <x>	232
Waiting for redial	232
30 Invalid refill, change cartridge	232
31 Replace defective cartridge	232
32 Cartridge part number unsupported by device	232
34 Short paper	233
35 Insufficient memory to support Resource Save feature	233
37 Insufficient memory to collate job	233
37 Insufficient memory for Flash Memory Defragment operation	233
37 Insufficient memory, some Held Jobs were deleted	233
37 Insufficient memory, some held jobs will not be restored	233
38 Memory full	234
39 Complex page, some data may not have printed	234
42.xy Cartridge region mismatch	234
50 PPDS font error	234
51 Defective flash detected	234
52 Not enough free space in flash memory for resources	235
53 Unformatted flash detected	235
54 Network <x> software error	235
54 Serial option <x> error	235
54 Standard network software error	235
55 Unsupported option in slot <x>	236
56 Parallel port <x> disabled	236
56 Serial port <x> disabled	236
56 Standard parallel port disabled	236
56 Standard USB port disabled	236
56 USB port <x> disabled	237
57 Configuration change, held jobs were not restored	237
58 Too many bins attached	237
58 Too many disks installed	237
58 Too many flash options installed	237
58 Too many trays attached	238
59 Incompatible envelope feeder	238
59 Incompatible output bin <x>	238
59 Incompatible tray <x>	238
61 Remove defective disk	238
62 Disk full	238
63 Unformatted disk	239
80 Routine maintenance needed	239
88 Cartridge low	239
88.yy Cartridge nearly low	239
88.yy Replace cartridge	239
200–282.yy paper jam	239
283 Staple jam	239
290-294.yy scanner jam	239
293 Replace all originals if restarting job.	239
293.02 Flatbed Cover Open	240
840.01 Scanner Disabled	240
841-846 Scanner Service Error	240
900–999 Service <message>	240
1565 Emulation error, load emulation option	241
Maintaining the printer	242
Cleaning the exterior of the printer	242
Cleaning the scanner glass	242
Adjusting scanner registration	243
Storing supplies	244
Conserving supplies	245
Checking the status of supplies	245
Checking the status of supplies from the printer control panel	245
Checking the status of supplies from a network computer	245
Ordering supplies	246
Ordering print cartridges	246
Ordering a maintenance kit	247
Ordering a fuser	247
Ordering an ADF maintenance kit	248
Ordering a transfer roller	248
Ordering charge rolls	248
Ordering pick rollers	248
Ordering ADF replacement parts	248
Ordering staple cartridges	249
Recycling Lexmark products	249
Moving the printer	249
Before moving the printer	249
Moving the printer to another location	250
Setting the printer up in a new location	250
Shipping the printer	250
Administrative support	251
Finding advanced networking and administrator information	251
Using the Embedded Web Server	251
Checking the device status	251
Setting up e-mail alerts	251
Viewing reports	252
Adjusting the brightness of the display	252
Adjusting Power Saver	253
Restoring the factory default settings	253
Troubleshooting	255
Solving basic printer problems	255
Printer control panel display is blank or displays only diamonds	255
Solving printing problems	255
Multiple-language PDFs do not print	255
Error message about reading USB drive appears	255
Jobs do not print	256
Make sure the printer is ready to print	256
Check to see if the standard exit bin is full	256
Check to see if the paper tray is empty	256
Make sure the correct printer software is installed	256
Make sure the internal print server is installed properly and working	256
Make sure you are using a recommended USB, serial, or Ethernet cable	256
Make sure printer cables are securely connected	256
Confidential and other held jobs do not print	256
Partial job, no job, or blank pages print	256
Make sure the printer has sufficient memory	257
Job takes longer than expected to print	257
Reduce the complexity of the print job	257
Change the Page Protect setting to Off	257
Job prints from the wrong tray or on the wrong paper	257
Check the paper type setting	257
Incorrect characters print	257
Make sure the printer is not in Hex Trace mode	257
Tray linking does not work	258
Load the same size and type of paper	258
Use the same Paper Size and Paper Type settings	258
Large jobs do not collate	258
Make sure Collate is set to On	258
Reduce the complexity of the print job	258
Make sure the printer has enough memory	258
Unexpected page breaks occur	258
Increase the Print Timeout value	258
Solving copy problems	259
Copier does not respond	259
Check the display for error messages	259
Check the power	259
Scanner unit does not close	259
Poor copy quality	260
Check the display for error messages	260
The toner may be low	260
The scanner glass may be dirty	260
The copy is too light or too dark	260
Check the quality of the original document	260
Check the document placement	260
Unwanted toner is in the background	260
Patterns (moiré) appear in the output	261
Text is light or disappearing	261
The output appears washed out or overexposed	261
Partial document or photo copies	261
Check the document placement	261
Check the paper size setting	261
Solving scanner problems	261
Checking an unresponsive scanner	261
Scan was not successful	262
Check the cable connections	262
An error may have occurred in the program	262
Scanning takes too long or freezes the computer	262
Other software programs may be interfering with scanning	262
The scan resolution may be set too high	262