Lexmark E360DN Service Manual - Page 68

Driver used PCL/PS, Device Operating System - firmware

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4513-420, -430 Step 21 22 23 24 25 26 27 28 29 30 31 Action and questions Yes No Are there any ISP (internal solutions port) options installed? Reinstall the first ISP option. Restart the device. Does the 900.xx error reoccur? Run a job to test the option. Does the 900.xx error reoccur? Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Are there any more ISP options to install? Go to step 22. Go to step 24. Go to step 24. Go to step 25. Go to step 31. Go to step 27 Problem resolved. Go to step 23. Go to step 26. Problem resolved. Go to step 26. Problem resolved. Install the next ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 29. Go to step 28. Run a job to test the option. Does the 900.xx error reoccur? Go to step 29. Go to step 26. Upgrade the firmware. Contact your next level of support for the correct firmware level to use. Restart the printer to operating mode. Does the 900.xx error reoccur? Go to step 30. Go to step 26. Replace the faulty ISP option. Restart the device. Does the 900.xx error reoccur? Go to step 31. Go to step 26. Contact your next level of support. You will need the following information for them: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if error appears to be isolated to a single file • File/Application used if error is related to specific print file • Device Operating System • Driver used (PCL/PS) • Frequency of the occurrence of the error 2-40 Lexmark™ E360d, E360dn

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2-40
Lexmark™ E360d, E360dn
4513-420, -430
21
Are there any ISP (internal solutions port)
options installed?
Go to step 22.
Problem resolved.
22
Reinstall the first ISP option. Restart the
device.
Does the 900.xx error reoccur?
Go to step 24.
Go to step 23.
23
Run a job to test the option.
Does the 900.xx error reoccur?
Go to step 24.
Go to step 26.
24
Upgrade the firmware. Contact your next
level of support for the correct firmware
level to use.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
Go to step 25.
Problem resolved.
25
Replace the faulty ISP option. Restart the
device.
Does the 900.xx error reoccur?
Go to step 31.
Go to step 26.
26
Are there any more ISP options to install?
Go to step 27
Problem resolved.
27
Install the next ISP option. Restart the
device.
Does the 900.xx error reoccur?
Go to step 29.
Go to step 28.
28
Run a job to test the option.
Does the 900.xx error reoccur?
Go to step 29.
Go to step 26.
29
Upgrade the firmware. Contact your next
level of support for the correct firmware
level to use.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
Go to step 30.
Go to step 26.
30
Replace the faulty ISP option. Restart the
device.
Does the 900.xx error reoccur?
Go to step 31.
Go to step 26.
31
Contact your next level of support. You will need the following information for them:
•
Exact 900.xx error digits and complete error message
•
Printed menu settings page
•
Printed network settings page
•
Device error log
•
A sample print file if error appears to be isolated to a single file
•
File/Application used if error is related to specific print file
•
Device Operating System
•
Driver used (PCL/PS)
•
Frequency of the occurrence of the error
Step
Action and questions
Yes
No