Lexmark Prestige Pro805 User's Guide - Page 129

Network troubleshooting, Network troubleshooting checklist - printer driver

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MAKE SURE "ENABLE READING FROM A MEMORY DEVICE OVER THE NETWORK FROM YOUR PRINTER" IS SELECTED IN THE PREFERENCES DIALOG OF THE NETWORK CARD READER (MACINTOSH ONLY) Notes: • This is available only in Mac OS X version 10.6. • If you have several applications open, then make sure that the Network Card Reader is the active application. Otherwise, the correct menu bar does not appear. From the menu bar, navigate to: Network Card Reader > Preferences SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE If your wireless connection is down, then use a USB cable to connect your printer to your computer. Network troubleshooting • "Network troubleshooting checklist" on page 129 • "The Continue button is unavailable" on page 130 • "Cannot print and there is a firewall on the computer" on page 132 • "Communication with printer lost when connected to Virtual Private Network (VPN)" on page 132 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access point are all plugged in and turned on. • The wireless network is working properly. Try accessing other computers on your wireless network. If your network has Internet access, try connecting to the Internet over a wireless connection. • The printer driver is installed on the computer from which you are performing a task. • The correct printer port is selected. • The IP address, gateway, and network mask are correct for your network. Print a network setup page from the printer to check the network settings. • All switches, hubs, and other connecting devices are turned on. Troubleshooting 129

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M
AKE
SURE
“E
NABLE
READING
FROM
A
MEMORY
DEVICE
OVER
THE
NETWORK
FROM
YOUR
PRINTER
”
IS
SELECTED
IN
THE
P
REFERENCES
DIALOG
OF
THE
N
ETWORK
C
ARD
R
EADER
(M
ACINTOSH
ONLY
)
Notes:
•
This is available only in Mac OS X version 10.6.
•
If you have several applications open, then make sure that the Network Card Reader is the active application.
Otherwise, the correct menu bar does not appear.
From the menu bar, navigate to:
Network Card Reader
>
Preferences
S
ELECT
THE
CORRECT
COMPUTER
NAME
FROM
THE
LIST
ON
THE
PRINTER
M
AKE
SURE
YOUR
WIRELESS
NETWORK
IS
CONNECTED
AND
ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Network troubleshooting
•
“Network troubleshooting checklist” on page 129
•
“The Continue button is unavailable” on page 130
•
“Cannot print and there is a firewall on the computer” on page 132
•
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 132
Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
General Networking
Make sure:
•
The printer, the computer, and the wireless access point are all plugged in and turned on.
•
The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to the
Internet over a wireless connection.
•
The printer driver is installed on the computer from which you are performing a task.
•
The correct printer port is selected.
•
The IP address, gateway, and network mask are correct for your network.
Print a network setup page from the printer to check the network settings.
•
All switches, hubs, and other connecting devices are turned on.
Troubleshooting
129