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Lexmark Z12 User's Guide for Windows 2000 (2.3 MB) - Page 34

Troubleshooting - printer problems

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Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Troubleshooting This section lists printer problems that can occur and explains what you can do to solve them. From the following list of printing problems, select a category that describes the type of problem you are experiencing. Then search for the solution to your problem. General printing problems Printer doesn't print Paper misfeeds or jams Document prints with mistakes or poor quality Problems with transparencies, photos, or envelopes Error messages and flashing lights 34

Section	Page
Lexmark™ Z12 Color Jetprinter™ User’s Guide for Windows 2000	2
Tips for using this guide	2
Steps to basic printing	3
Step 1: Insert the appropriate print cartridge	4
Step 2: Load the paper	5
Loading print media	6
Step 3: Customize the printer software	11
Opening Printing Preferences from an application	12
Opening the Printing Preferences from Windows	12
Selecting settings for specialty media	14
Step 4: Print your document	17
Maintaining your printer	18
Using the Control Program	19
Installing or replacing a print cartridge	21
Improving print quality	25
Aligning the print cartridge	25
Cleaning the print nozzles	28
Wiping print nozzles and contacts	30
Preserving print cartridges	31
Troubleshooting	34
General printing problems	35
Printer doesn’t print	36
Printer is plugged in but doesn’t print, or you get a Printer Offline or Printer Not Ready message	38
Test page does not print	39
Printer ejects a blank page after appearing to print	39
Printer prints very slowly	39
Paper misfeeds or jams	40
Paper misfeeds or multiple sheets feed through the printer	40
Printer does not feed envelopes or specialty media	41
Printer has a paper jam	42
Document prints with mistakes or poor quality	42
Print is too dark or smudged	42
Vertical straight lines are not smooth	43
Print smears on the page	43
Printed pages have alternating bands of light and dark print (intermittent printing)	44
Print quality is poor at the left, right, top, or bottom edge of page	44
Printed characters are improperly formed or misaligned	45
Colors on the printout differ from the colors on the screen	45
Colors on the printout are faded	45
Characters are missing or unexpected	46
Problems with transparencies, photos, or envelopes	46
Glossy photo papers or transparencies stick together	46
Transparencies or photos contain white lines	46
Printer does not feed envelopes or specialty media	46
Error messages and flashing lights	47
Paper Jam message	47
Ink Low message	47
The Power light is On and the Paper Feed light is blinking	47
The Power light and Paper Feed light are blinking	47
Installing printer software	48
Uninstalling printer software	49
Power supply	49