Lexmark Z12 User's Guide for Windows 2000 (2.3 MB) - Page 36

Printer doesn’t print, do not appear on your computer screen.

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Steps to basic printing Maintaining your printer Troubleshooting Appendix Troubleshooting Printer doesn't print If your printer doesn't print, your printer and your computer may not be able to communicate properly. The following events also indicate bidirectional communications problems: • A message appears on your computer screen indicating that your printer cannot establish bidirectional communications with your computer. • Print cartridge ink level indicators on the Cartridge tab of the printer's Control Program are shaded. • Error messages (such as Paper Out) and job progress information do not appear on your computer screen. Before proceeding, verify that: • The printer software has been installed correctly. See page 48. • The parallel or USB cable is securely attached to both the printer and the computer. • The printer is plugged in and turned on. 36 Index

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36
Troubleshooting
Maintaining your printer
Troubleshooting
Appendix
Index
Steps to basic printing
Printer doesn’t print
If your printer doesn’t print, your printer and your computer may not
be able to communicate properly.
The following events also indicate bidirectional communications
problems:
•
A message appears on your computer screen indicating that your
printer cannot establish bidirectional communications with your
computer.
•
Print cartridge ink level indicators on the Cartridge tab of the
printer’s Control Program are shaded.
•
Error messages (such as Paper Out) and job progress information
do not appear on your computer screen.
Before proceeding, verify that:
•
The printer software has been installed correctly. See
page 48
.
•
The parallel or USB cable is securely attached to both the printer
and the computer.
•
The printer is plugged in and turned on.