Marantz ZR6001SP ZR6001 User Manual - Page 40

TROUBLESHOOTING In case of trouble, check the following before calling for service: 1. Are the connections made properly ? 2. Are you operating the unit properly following the user's guide ? 3. Are the power amplifiers and speaker working properly ? If the unit does not operate properly, check items shown in the following table. If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country. SYMPTOM CAUSE REMEDY ZR6001 cannot be turned up. The power plug is not connected. Connect the power plug to the outlet. No sound and picture are Mute is on. Cancel mute using the remote control unit. output even when power is on. The input cable is not connected correctly. See the connection diagram and connect the cables correctly. The master volume control is turned all Adjust the master volume. the way down. The function selector position is wrong. Select correct position. No speaker output. The headphones are connected to the Disconnect the headphones. (Speakers will not headphone jack. output sound when headphones are connected.) Incorrect Audio or Video for Input cable connected incorrectly. selected source. Connect the cable correctly by referring to the connection diagram. Incorrect Audio from a channel. Speaker cable connected incorrectly. Connect the cable correctly by referring to the connection diagram. No Audio output from the center channel speaker. The center speaker cable connection is Connect the cable correctly. incomplete. STEREO has been selected for Surround When STEREO is selected for Surround mode, no mode. sound will be output from the center speaker. Set another Surround mode. Center = NONE has been selected in Make the correct setting. SETUP mode. No Audio output from the surround speakers. The surround speaker cable connection Connect the cable correctly. is incomplete. STEREO has been selected for Surround When STEREO has been selected for Surround mode. mode, no sound will be output from the surround speaker. Set another Surround mode. Surround = NONE has been selected in Make the correct setting. SETUP mode. No Audio output from the surround back speakers. The surround back speaker cable Connect the cable correctly. connection is incomplete. Surround mode is not EX/ES mode. Set surround mode EX/ES. Surround back = NONE has been Make the correct setting. selected in SPEAKERS SIZE SETUP Can not select EX/ES mode. Surround center= NONE has been Make the correct setting. selected in SPEAKERS SIZE SETUP Input signal is incompatible. Use 5.1channel source. SYMPTOM CAUSE REMEDY Can not select Pro Logic IIx Input signal is incompatible. mode. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Can not select Neo:6 mode. Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Can not select CSII mode. Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. No output to Sub Woofer Out. Sub-woofer = NONE has been selected Select Sub-woofer = YES. in SETUP mode. Noise is produced during DTS- Analog has been selected for input. Be sure to perform digital connection, select digital encoded CD or laser disc play. input, then play. A specific channel does not Nothing recorded on source. produce output. Check the encoded channel on the source side. FM or AM reception fails. Antenna connection is incomplete. Correctly connect the indoor FM and AM antennas to FM and AM antenna outlets. Noise is heard during AM reception. Reception is affected by other electrical Try changing location where the AM indoor fields. antenna is set up. Noise is heard during FM reception. The radio waves from the broadcasting Install an FM outdoor antenna. station are weak. Cannot get programmed station when the PRESET button is pressed. Preset data has been erased. Disconnecting power plug for long periods of time will erase preset data. If that happens, input the preset data again. Control with the remote control unit fails. Batteries are consumed. Replace all the batteries with new ones. Remote controller's function-key Select different position from which equipment will setting is wrong. be controlled. The distance between this ZR6001 and Move closer to this ZR6001. the remote commander is too far. Something is blocking ZR6001 and the Remove offending object. remote commander. Nothing is heard over PLC The PLC is wrongly set. connection. Correctly set the PLC as explained in "MULTI PLC SETUP" on page 24. You can check whether or not the ZC4001 is securely connected to the ZR6001 via the PLC status display area of the ZC4001. The source (Marantz product) is not Marantz products connect over an RC-5 bus. correctly connected to the ZR6001. Correctly connect the source as explained in "CONNECTING TO THE RC-5" on page 17. The source (other brand product) is not Other brand sources are controlled by remote correctly connected to the ZR6001. control signals sent from an emitter connected to the IR EMITTER OUT terminals of the ZR6001 to the IR sensor of the source unit. Operation requires you to set the brand code or use the IR code learning feature. Correctly connect the source as explained in "CONNECTING AN IR EMITTER" on page 13. Another device is generating a high Turn off the device that is causing the noise or level of noise on the power line. move it farther away from the ZR6001 and ZC4001. Note: • After "PROTECT" appears on the unit's display, the standby indicator may start flashing. If it does, there is a problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit, call for servicing. 37 ENGLISH