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Nokia 002P1V9 User Manual - Page 132

Q: The note Retrieving message is shown, briefly. What is happening?

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Troubleshooting often, for available networks in the background. WLAN Check also the following: you have the correct WPA switches off in between background scans. mode (preshared key or EAP), you have disabled all EAP To stop the background scans, select Menu > Tools > Settings > Connection > Wireless LAN > Show WLAN availability > Never. You can still manually types that are not needed, and all the EAP type settings are correct (passwords, user names, certificates). Q: Why can't I select a contact for my scan for available WLAN networks and connect to WLAN networks as usual. To increase the background scan interval, select Show WLAN availability > Yes, and define the interval in Scan for networks. Q: Why can't I browse the web even though the WLAN connection is working and the IP settings are correct? A: Check that you have defined the HTTP/ HTTPS proxy settings correctly in the advanced settings of your WLAN access point. message? A: The contact card does not have a phone number, an address, or an e-mail address. Select Menu > Communic. > Contacts, and edit the contact card. Q: The note Retrieving message is shown briefly. What is happening? A: The device is trying to retrieve a multimedia message from the multimedia messaging centre. This note is shown if you have selected Menu > Communic. > Messaging > Options > Settings > Multimedia message > Multimedia retrieval > Q: How do I check the signal quality of my WLAN connection? Select Menu > Connectivity > Conn. mgr. > Active data connections > Options > Details. If the signal quality is weak or moderate, you may encounter connection problems. Try again closer to the access point. Always automatic. Check that the settings for multimedia messaging are defined correctly and that there are no mistakes in phone numbers or addresses. See "Multimedia message settings", p. 60. Q: How can I end the data connection when the device starts a data connection again and again? Q: Why do I have problems with the security A: The device may be trying to retrieve a multimedia mode? message from the multimedia message centre. To stop the device from making a data connection, select A: Check that you have configured the security mode Menu > Communic. > Messaging > Options > correctly, and that it is the same that the network uses. Settings > Multimedia message > Multimedia To check the security mode the network uses, select retrieval > Manual to have the multimedia Menu > Connectivity > Conn. mgr. > Active data messaging centre save messages to be retrieved later, 132 connections > Options > Details. or Off to ignore all incoming multimedia messages. If you select Manual, you receive a notification when

Section	Page
Nokia E63 User Guide	1
Contents	4
Safety	7
About your device	7
Network services	8
Find help	9
Support	9
Remote configuration	9
Software updates using your PC	10
Further information	11
Key features	12
Keys and parts	13
Set up your device	15
Insert the SIM card and battery	15
Charge the battery	15
Insert the memory card	16
Eject the memory card	16
Connect the headset	16
Attach the wrist strap	17
Antennas	17
Get started	18
First start-up	18
Welcome	18
Settings wizard	18
Home screen	19
Menu	19
Transfer content from other devices	20
Transfer content between devices	20
View transfer log	21
Synchronise, retrieve, and send data	21
Display indicators	21
Common actions in several applications	23
Lock the keys	23
Volume control	24
Write text	24
Write text with the keyboard	24
Predictive text input	24
New from Eseries	26
Access tasks quickly	26
Home screen	26
Navigate in the home screen	26
Work on the home screen	26
Switch home screens	27
One-touch keys	27
Home key	27
Contacts key	28
Calendar key	28
E-mail key	28
Nokia Calendar for Eseries	28
Calendar views	28
View calendar information	29
Create calendar entries	29
Calendar settings	29
Nokia Contacts for Eseries	30
Add contacts	30
Contact groups	30
Search for contacts	30
Manage contacts directories	30
Add ringing tones for contacts	31
Change contacts settings	31
Multitasking	31
Flashlight	31
Open Ovi	31
About Ovi Store	32
Ovi Files	32
About Ovi Contacts	32
My Nokia	33
Phone	34
Voice calls	34
Answer a call	34
Make a call	34
Make a conference call	34
Video calls	35
Make a video call	35
Share a video	35
Receive a video sharing invitation	36
Net calls	36
Create a net call profile	36
Connect to the net call service	37
Make net calls	37
Net call service settings	38
Speed dialling	38
Call divert	38
Call barring	39
Bar net calls	39
Send DTMF tones	39
Voice mail	40
Voice aid	40
Voice commands	41
Make a call	41
Launch an application	41
Change profiles	41
Voice command settings	42
Push to talk	42
PTT settings	42
Log in to PTT service	42
Make a PTT call	42
Created PTT calls	43
Manage PTT contacts	43
Create a PTT channel	43
Exit PTT	43
Log	43
Call and data registers	44
Monitor all communications	44
Call and send messages from Log	44
Log settings	44
Messaging	45
Messaging folders	45
Organise messages	46
Message reader	46
Speech	46
Edit the voice properties	46
E-mail messages	46
Nokia Messaging	47
Mail for Exchange	48
Regular POP or IMAP e-mail	48
Set up POP or IMAP e-mail	49
Connect to a remote mailbox	49
Read and reply to e-mail	49
Write and send e-mail	50
Delete messages	50
Subfolders in your remote e-mail	50
Text messages	51
Write and send text messages	51
Sending options for text messages	51
Text messages on the SIM card	51
View picture messages	52
Forward picture messages	52
Multimedia messages	52
Create and send multimedia messages	52
Receive and reply to multimedia messages	53
Create presentations	53
View presentations	54
View and save multimedia attachments	54
Forward a multimedia message	54
Send a sound clip	55
Sending options for multimedia messages	55
Instant messaging	55
Define IM settings	56
Start a conversation	56
IM groups	57
Block users	57
IM application settings	57
Special message types	58
Service messages	58
Send service commands	58
Cell broadcast	58
Messaging settings	59
Text message settings	59
Multimedia message settings	60
E-mail account settings	60
Connection settings	61
User settings	61
Retrieval settings	61
Automatic retrieval settings	61
Service message settings	62
Cell broadcast settings	62
Other settings	62
Internet	63
Web	63
Connection security	63
Browse the web	63
Bookmarks	64
Clear the cache	64
Feeds and blogs	64
End a connection	64
Web settings	64
Browse the intranet	65
Download!	65
Manage items	65
Subscriptions	65
Purchase history	65
Download! settings	66
Internet access points	66
Set up an internet access point for packet data (GPRS)	66
Advanced internet access point settings for packet data (GPRS)	67
Set up an access point for WLAN manually	67
Advanced access point settings for WLAN	68
Connect PC to web	68
Travelling	69
About GPS and satellite signals	69
Positioning settings	70
Maps	70
About Maps	70
Move on a map	71
Display indicators	71
Find locations	72
Plan a route	72
Walk to your destination	72
Drive to your destination	73
Traffic information	73
Travel guides	73
GPS data	74
Use GPS data	74
Landmarks	75
Create a landmark	75
Edit landmarks	75
Landmark categories	75
Receive landmarks	76
Media	77
Camera	77
Capture an image	77
Record a video clip	77
Camera settings	78
Nokia Podcasting	78
Play and manage podcasts	78
Directories	78
Search podcasts	79
Podcasting settings	79
Music player	79
Play a song or a podcast episode	79
Playlists	80
Nokia Music Store	80
Transfer music from PC	80
Transfer with Windows Media Player	80
Preset frequency settings	81
Share online	81
Share images online	82
Recorder	82
Record a sound clip	82
Play a recording	82
Recorder settings	82
Gallery	83
Work with media files and folders	83
View images	83
Manage image files	83
RealPlayer	84
Play video clips and stream links	84
Send audio files and video clips	84
View information about a media clip	84
RealPlayer settings	85
Flash player	85
Manage flash files	85
Radio	85
Listen to the radio	85
View visual content	86
Saved stations	86
Radio settings	86
Internet radio	86
Listen to internet radio stations	87
Search for stations	87
Save stations	87
Internet radio settings	88
Personalisation	89
Profiles	89
Select ringing tones	89
Customise profiles	89
Personalise the home screen	90
Change the display theme	90
Download a theme	91
3-D ringing tones	91
Nokia Office Tools	92
Active notes	92
Create and edit notes	92
Settings for Active notes	92
Calculator	92
File manager	93
Quickoffice	93
About Quickoffice	93
Work with files	93
Converter	94
Convert measurements	94
Set base currency and exchange rate	94
Zip manager	94
PDF reader	95
Printing	95
Print files	95
Printing options	95
Printer settings	96
Clock	96
Alarm clock	96
World clock	96
Clock settings	96
Notes	97
Write and send notes	97
Nokia Wireless Keyboard	97
Connectivity	98
Nokia PC Suite	98
Data cable	98
Bluetooth	98
About Bluetooth	99
Send and receive data with Bluetooth	99
Pair devices	100
Security tips	101
SIM access profile	101
Wireless LAN	102
WLAN connections	102
See WLAN availability	102
WLAN wizard	103
Connection manager	104
View and end active connections	104
Search for WLAN	104
Security and data management	105
Lock the device	105
Memory	105
Free memory	105
Memory card	106
MicroSDHC	106
Use a memory card	106
Memory card security	106
Encryption	106
Encrypt device memory or memory card	107
Decrypt device memory or memory card	107
Fixed dialling	107
Certificate manager	108
View certificate details	108
Certificate trust settings	108
Security modules	109
View and edit security modules	109
Back up data	109
Application manager	109
Install applications	110
Installation settings	110
Java security settings	111
Activation keys	111
Use activation keys	112
Data synchronisation	112
Create a synchronisation profile	113
Select applications to synchronise	113
Synchronisation connection settings	113
Mobile VPN	114
Manage VPN	114
Create VPN access points	114
Use a VPN connection in an application	115
Settings	116
General settings	116
Personalisation settings	116
Display settings	116
Standby mode settings	116
Tone settings	117
Language settings	117
Notification light	117
Settings for One-touch keys	117
Date and time settings	118
Enhancement settings	118
Common enhancement settings	118
E-mail key settings	118
Security settings	118
Device and SIM card security	119
Restore original settings	119
Telephone settings	119
Call settings	119
Network settings	120
Connection settings	120
Access points	120
Packet data (GPRS) settings	121
WLAN settings	121
Advanced WLAN settings	121
WLAN security settings	122
WEP security settings	122
WEP key settings	122
802.1x security settings	122
WPA security settings	123
Wireless LAN plugins	123
EAP plug-ins	123
Use EAP plug-ins	123
Session initiation protocol (SIP) settings	123
Edit SIP profiles	124
Edit SIP proxy servers	124
Edit registration servers	124
Net call settings	125
Configuration settings	125
Restrict packet data	125
Application settings	125
Shortcuts	126
General shortcuts	126
Glossary	128
Troubleshooting	131
Enhancements	134
Battery and charger information	135
Battery and charger information	135
Nokia battery authentication guidelines	136
Authenticate hologram	136
Taking care of your device	137
Recycle	137
Additional safety information	139
Small children	139
Operating environment	139
Medical devices	139
Implanted medical devices	139
Hearing aids	140
Vehicles	140
Potentially explosive environments	140
Emergency calls	140
Certification information (SAR)	141

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often, for available networks in the background. WLAN

switches off in between background scans.

To stop the background scans, select

Tools

Settings

Connection

Wireless LAN

Show

WLAN availability

Never

. You can still manually

scan for available WLAN networks and connect to WLAN

networks as usual.

To increase the background scan interval, select

Show

WLAN availability

Yes

, and define the interval in

Scan for networks

Q: Why can't I browse the web even though

the WLAN connection is working and the IP

settings are correct?

A: Check that you have defined the HTTP/ HTTPS proxy

settings correctly in the advanced settings of your

WLAN access point.

Q: How do I check the signal quality of my

WLAN connection?

Select

Connectivity

Conn. mgr.

Active

data connections

Options

Details

. If the signal

quality is weak or moderate, you may encounter

connection problems. Try again closer to the access

point.

Q: Why do I have problems with the security

mode?

A: Check that you have configured the security mode

correctly, and that it is the same that the network uses.

To check the security mode the network uses, select

Connectivity

Conn. mgr.

Active data

connections

Options

Details

Check also the following: you have the correct WPA

mode (preshared key or EAP), you have disabled all EAP

types that are not needed, and all the EAP type settings

are correct (passwords, user names, certificates).

Q: Why can’t I select a contact for my

message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Select

Communic.

Contacts

, and edit the contact card.

Q: The note Retrieving message is shown

briefly. What is happening?

A: The device is trying to retrieve a multimedia

message from the multimedia messaging centre. This

note is shown if you have selected

Communic.

Messaging

Options

Settings

Multimedia message

Multimedia retrieval

Always automatic

. Check that the settings for

multimedia messaging are defined correctly and that

there are no mistakes in phone numbers or addresses.

See "Multimedia message settings"

, p.

Q: How can I end the data connection when

the device starts a data connection again and

again?

A: The device may be trying to retrieve a multimedia

message from the multimedia message centre. To stop

the device from making a data connection, select

Communic.

Messaging

Options

Settings

Multimedia message

Multimedia

retrieval

Manual

to have the multimedia

messaging centre save messages to be retrieved later,

Off

to ignore all incoming multimedia messages. If

you select

Manual

, you receive a notification when

132

Troubleshooting