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Nokia 002Q942 User Manual - Page 139

Q: Why can't I browse the web even though the, Q: How can I end the data connection when

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To stop the background scans, select Menu > Ctrl. panel > Settings and Connection > Wireless LAN > Show WLAN availability > Never. You can still manually scan for available WLANs and connect to WLANs as usual. To increase the background scan interval, select Show WLAN availability > Yes, and define the interval in Scan for networks. Q: Why can't I browse the web even though the WLAN connection is working and the IP settings are correct? A: Check that you have defined the HTTP/ HTTPS proxy settings correctly in the advanced settings of your WLAN access point. Q: How do I check the signal quality of my WLAN connection? - Select Menu > Ctrl. panel > Connectivity > Conn. mgr. and Active data connections > Options > Details. If the signal quality is weak or moderate, you may encounter connection problems. Try again closer to the access point. Q: Why do I have problems with the security mode? A: Check that you have configured the security mode correctly, and that it is the same that the network uses. To check the security mode the network uses, select Menu > Ctrl. panel > Connectivity > Conn. mgr. and Active data connections > Options > Details. Check also the following: you have the correct WPA mode (preshared key or EAP), you have disabled all EAP types that are not needed, and all the EAP type settings are correct (passwords, user names, certificates). Q: Why can't I select a contact for my message? A: The contact card does not have a phone number, an address, or an e-mail address. Select Menu > Contacts, and edit the contact card. Q: The note Retrieving message is shown briefly. What is happening? A: The device is trying to retrieve a multimedia message from the multimedia messaging centre. This note is shown if you have selected Menu > Messaging and Options > Settings > Multimedia message > Multimedia retrieval > Always automatic. Check that the settings for multimedia messaging are defined correctly and that there are no mistakes in phone numbers or addresses. Q: How can I end the data connection when the device starts a data connection again and again? A: The device may be trying to retrieve a multimedia message from the multimedia message centre. To stop the device from making a data connection, select Menu > Messaging and Options > Settings > Multimedia message > Multimedia retrieval > Manual to have the multimedia messaging centre save messages to be retrieved later, or Off to ignore all incoming multimedia messages. If you select Manual, you receive a notification when there is a new multimedia message that you can retrieve in the multimedia message centre. If you select Off, the device does not make any network connections related to multimedia messaging. To set the device to use a packet data connection only if you start an application or action that needs it, select Menu > Ctrl. panel > Settings and Connection > 139 Troubleshooting

Section	Page
Nokia E72 User Guide	1
Contents	4
Safety	7
About your device	7
Network services	8
Battery removing	8
Find help	9
Support	9
Update device software	9
About software updates	9
Software updates over the air	9
Update software using your PC	10
In-device help	10
Additional applications	10
Settings	11
Access codes	11
Prolong battery life	12
Free memory	12
Get started	14
Insert the SIM card and battery	14
Insert the memory card	14
Remove the memory card	15
Antenna locations	15
Switch the device on and off	15
Charge the battery	16
Keys and parts	16
Headset	17
Screen saver clock	17
Wrist strap	18
Write text	18
Write text with the keyboard	18
Nokia Switch	18
Transfer content	18
Synchronise, retrieve, or send content	19
Nokia Ovi Suite	20
Visit Ovi	20
Your Nokia E72	21
Key features	21
Home screen	21
Home screen	21
Work on the home screen	22
One-touch keys	22
Home key	23
Contacts key	23
Calendar key	23
E-mail key	23
Optical Navi key	23
Turn to silence calls or alarms	24
Calendar	24
About Calendar	24
Create calendar entries	24
Create meeting requests	24
Calendar views	25
Contacts	25
About Contacts	25
Work with contacts	26
Create contact groups	26
Search for contacts in a remote database	26
Add ringing tones for contacts	26
Contacts settings	27
Multitasking	27
Flashlight	27
Ovi Files	27
Make calls	29
Voice calls	29
Options during a call	29
Voice mail	30
Answer or decline a call	30
Make a conference call	30
Speed dial a phone number	31
Call waiting	31
Call divert	31
Call barring	32
Voice dialling	32
Make a video call	33
Options during a video call	33
Answer or decline a video call	34
Video sharing	34
Video sharing requirements	34
Video sharing settings	35
Share live video or video clips	35
Accept an invitation	36
Log	36
Recent calls	37
Call duration	37
Packet data	37
Monitor all communication events	37
Messaging	38
Messaging folders	38
Organise messages	38
Nokia Messaging	39
E-mail	39
Set up your e-mail	39
Send e-mail	39
Add attachments	40
Read e-mail	40
Download attachments	40
Reply to a meeting request	41
Search for e-mail messages	41
Delete e-mails	41
Switch between e-mail folders	41
Disconnect from the mailbox	41
Set an out-of-office reply	41
General e-mail settings	41
Message reader	42
Speech	42
Text and multimedia messages	43
Write and send messages	43
Text messages on the SIM card	44
Receive and reply to multimedia messages	44
Create presentations	45
View presentations	45
View and save multimedia attachments	45
Special message types	46
Service messages	46
Send service commands	46
Cell broadcast	46
Messaging settings	47
Text message settings	47
Multimedia message settings	47
Service message settings	48
Cell broadcast settings	48
Other settings	48
Connectivity	50
Data connections and access points	50
Network settings	50
Wireless LAN	51
About WLAN	51
WLAN connections	51
WLAN wizard	51
WLAN internet access points	52
Operating modes	52
WLAN settings	52
Active data connections	52
Sync	53
Bluetooth connectivity	53
About Bluetooth connectivity	53
Settings	54
Security tips	54
Send data using Bluetooth connectivity	54
Pair devices	55
Receive data using Bluetooth connectivity	55
Block devices	55
Remote SIM mode	56
Data cable	56
PC connections	57
Home network	57
About home network	57
Important security information	58
Settings for home network	58
Activate sharing and define content	59
View and share media files	59
Copy media files	60
Home synchronisation	60
Synchronise media files	60
Synchronisation settings	60
Define incoming files	60
Define outgoing files	61
Internet	62
Browse the web	62
Browser toolbar	62
Navigate pages	63
Web feeds and blogs	63
Content search	63
Bookmarks	64
Empty the cache	64
End the connection	64
Connection security	64
Web settings	65
Nokia Office Tools	67
Active notes	67
Create and edit notes	67
Settings for Active notes	67
Calculator	67
File manager	68
About File manager	68
Find and organise files	68
Manage a memory card	68
Back up files to a memory card	68
Quickoffice	69
About Quickoffice	69
Converter	69
Convert measurements	69
Set base currency and exchange rate	69
Zip manager	70
PDF reader	70
Printing	70
File printing	70
Print files	70
Printing options	70
Printer settings	70
Image print	71
Connect to printer	71
Print preview	71
Image print view	71
Dictionary	71
Notes	72
Positioning (GPS)	73
About GPS	73
Assisted GPS (A-GPS)	73
Hold your device correctly	74
Tips on creating a GPS connection	74
Position requests	74
Landmarks	75
GPS data	75
Route guidance	75
Retrieve position information	76
Trip meter	76
Positioning settings	76
Maps	78
Maps overview	78
My position	78
View your location and the map	78
Map view	79
Change the look of the map	79
Download and update maps	79
Use the compass	80
About positioning methods	80
Find places	81
Find a location	81
View location details	81
Manage places and routes	81
Save places and routes	81
View and organise places or routes	82
Send places to your friends	82
Synchronise your Favourites	82
Share location	83
Drive and Walk	83
Get voice guidance	83
Drive to your destination	84
Navigation view	85
Get traffic and safety information	85
Walk to your destination	85
Plan a route	86
Maps shortcuts	86
Personalisation	88
Profiles	88
Select ringing tones	88
Customise profiles	88
Personalise the home screen	89
Change the display theme	89
Download a theme	90
Change audio themes	90
3-D ringing tones	90
Media	92
Camera	92
Capture an image	92
Scenes	92
Capture images in a sequence	93
View captured image	93
Record videos	93
Play a video clip	94
Image settings	94
Video settings	94
Gallery	95
About Gallery	95
Main view	95
Sound clips	95
Streaming links	95
Presentations	95
Photos	96
About Photos	96
View images and videos	96
View and edit file details	97
Organise images and videos	97
Active toolbar	97
Albums	98
Tags	98
Slide show	98
Edit images	99
Image editor	99
Crop image	99
Reduce red-eye	99
Useful shortcuts	99
Edit videos	100
Print images	100
Image print	100
Printer selection	100
Print preview	100
Print settings	100
Share online	101
About Share online	101
Subscribe to services	101
Manage your accounts	101
Create a post	101
Post files from Photos	102
One-click upload	102
Tag list	102
Manage posts in Outbox	102
View service content	102
Service provider settings	103
Edit account settings	103
Edit advanced settings	103
Data counters	103
Music player	103
Play a song	104
Playlists	104
Nokia Music Store	104
Transfer music from PC	104
Preset frequency settings	105
RealPlayer	105
Play video clips and stream links	105
View information about a media clip	106
RealPlayer settings	106
Recorder	106
Flash player	106
FM radio	106
Listen to the radio	107
Saved stations	107
FM radio settings	107
Nokia Internet Radio	107
Listen to internet radio stations	108
Favourite stations	108
Search for stations	108
Station directory	109
Internet radio settings	109
Security and data management	110
Lock the device	110
Memory card security	110
Encryption	111
Encrypt device memory or memory card	111
Decrypt device memory or memory card	111
Fixed dialling	111
Certificate manager	112
View certificate details	112
Certificate trust settings	112
View and edit security modules	113
Remote configuration	113
Application manager	114
Install applications	115
Remove applications and software	116
Application manager settings	116
Licenses	116
About Licenses	116
Use licences	117
Sync	117
Mobile VPN	118
Manage VPN	118
Edit VPN access points	118
Use a VPN connection in an application	119
Settings	120
General settings	120
Personalisation settings	120
Display settings	120
Tone settings	120
Language settings	121
Scroll key lights	121
Settings for One-touch keys	121
Date and time settings	121
Common accessory settings	122
Sensor settings	122
Security settings	122
About security settings	122
Device and SIM card security	122
Restore original settings	123
Positioning settings	123
E-mail key settings	123
Telephone settings	123
Call settings	124
Network settings	124
Connection settings	125
Access points	125
Create a new access point	125
Create access point groups	126
Packet data access points	126
WLAN internet access points	127
Packet data (GPRS) settings	128
WLAN settings	128
Advanced WLAN settings	129
WLAN security settings	129
WEP security settings	129
WEP key settings	129
802.1x security settings	130
WPA security settings	130
Wireless LAN plugins	130
EAP plug-ins	130
Use EAP plug-ins	130
Session initiation protocol (SIP) settings	131
Edit SIP profiles	131
Edit SIP proxy servers	131
Edit registration servers	132
Configuration settings	132
Restrict packet data	132
Application settings	132
Shortcuts	133
General shortcuts	133
Glossary	135
Troubleshooting	138
Green tips	141
Save energy	141
Recycle	141
Recycle	141
Product and safety information	142
Accessories	142
Battery	142
Battery and charger information	142
Nokia battery authentication guidelines	143
Authenticate hologram	143
Taking care of your device	144
Recycle	144
Additional safety information	145
Small children	145
Operating environment	145
Medical devices	145
Implanted medical devices	145
Hearing aids	146
Vehicles	146
Potentially explosive environments	146
Emergency calls	146
Certification information (SAR)	147

Match case Limit results 1 per page

To stop the background scans, select

Ctrl.

panel

Settings

and

Connection

Wireless LAN

Show WLAN availability

Never

. You can still manually

scan for available WLANs and connect to WLANs as usual.

To increase the background scan interval, select

Show

WLAN availability

Yes

, and define the interval in

Scan

for networks

Q: Why can't I browse the web even though the

WLAN connection is working and the IP settings

are correct?

A: Check that you have defined the HTTP/ HTTPS proxy

settings correctly in the advanced settings of your WLAN

access point.

Q: How do I check the signal quality of my WLAN

connection?

—

Select

Ctrl. panel

Connectivity

Conn. mgr.

and

Active data

connections

Options

Details

. If the signal quality

is weak or moderate, you may encounter connection

problems. Try again closer to the access point.

Q: Why do I have problems with the security

mode?

A: Check that you have configured the security mode

correctly, and that it is the same that the network uses. To

check the security mode the network uses, select

Ctrl. panel

Connectivity

Conn. mgr.

and

Active

data connections

Options

Details

Check also the following: you have the correct WPA mode

(preshared key or EAP), you have disabled all EAP types that

are not needed, and all the EAP type settings are correct

(passwords, user names, certificates).

Q: Why can’t I select a contact for my message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Select

Contacts

and edit the contact card.

Q: The note Retrieving message is shown

briefly. What is happening?

A: The device is trying to retrieve a multimedia message

from the multimedia messaging centre. This note is shown

if you have selected

Messaging

and

Options

Settings

Multimedia message

Multimedia

retrieval

Always automatic

. Check that the settings

for multimedia messaging are defined correctly and that

there are no mistakes in phone numbers or addresses.

Q: How can I end the data connection when the

device starts a data connection again and

again?

A: The device may be trying to retrieve a multimedia

message from the multimedia message centre. To stop the

device from making a data connection, select

Messaging

and

Options

Settings

Multimedia

message

Multimedia retrieval

Manual

to have the

multimedia messaging centre save messages to be

retrieved later, or

Off

to ignore all incoming multimedia

messages. If you select

Manual

, you receive a notification

when there is a new multimedia message that you can

retrieve in the multimedia message centre. If you select

Off

, the device does not make any network connections

related to multimedia messaging.

To set the device to use a packet data connection only if

you start an application or action that needs it, select

Ctrl. panel

Settings

and

Connection

139

Troubleshooting