Nokia 6385 Nokia 6385 User Guide in English - Page 169

• Troubleshooting, My phone isn't, charging., making/answering, calls., I can't listen to my

Page 169 highlights

• TROUBLESHOOTING Problem Possible cause Possible solution My phone isn't charging. Charger and phone are Check connection between not properly connected. charger and phone/charger stand and phone. Charger is not properly Make sure charger is plugged in. properly plugged into wall outlet. My phone isn't making/answering calls. Battery is not charged. Poor signal strength Outside of service area. Charge the battery. Extend whip antenna. Change locations until the phone displays service available. I can't listen to my You don't have voice Call your wireless service voice messages. mail service. provider. You have not set up Call your wireless service your voice mailbox with provider. your service provider. You have not saved your See "Store your voice voice mail number in mailbox number" on your phone. page 58. The voice mail number Call your wireless service you have saved is provider. incorrect. 17 You have forgotten your Call your wireless service password or are entering provider. it incorrectly. [ 163 ]

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[ 163 ]
17
• TROUBLESHOOTING
Problem
Possible cause
Possible solution
My phone isn’t
charging.
Charger and phone are
not properly connected.
Check connection between
charger and phone/charger
stand and phone.
Charger is not properly
plugged in.
Make sure charger is
properly plugged into wall
outlet.
My phone isn’t
making/answering
calls.
Battery is not charged.
Charge the battery.
Poor signal strength
Extend whip antenna.
Outside of service area.
Change locations until the
phone displays service
available.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless service
provider.
You have not set up
your voice mailbox with
your service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in
your phone.
See “Store your voice
mailbox number” on
page 58.
The voice mail number
you have saved is
incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless service
provider.