Oki PRO8432WT Pro8432WT - User Guide - Page 82

Other Issues, Unable to Print from a Computer

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3. Troubleshooting Other Issues ●●Other Issues This section explains the issues you may encounter while operating your printer and how to solve them. Unable to Print from a Computer Memo ●● If the following information does not solve the issue, contact your dealer. ●● For issues caused by an application, contact the manufacturer of the application. 3 General Causes „„Common to Windows and OS X Cause The printer is turned off. An Ethernet or USB cable is unplugged. Something is wrong with a cable. The printer is off line. Remedy Turn on the printer. Check that the cable is plugged into the printer and computer properly. Replace it with a new cable. Press the button. An error message is displayed on the display screen of the operator panel. The interface setting is disabled. Something is wrong with the print function. "Error Messages" or press the button on the operator panel. Check the setting of the interface being used from the operator panel. Check if you can print the contents of the settings. Reference page 21 - page 78 Advanced page 29 „„For Windows Cause Remedy The printer is not set as the default printer. Set the printer as the default printer. The output port for the printer driver is Select the output port to which the Ethernet or USB incorrect. cable is connected. A print job from another interface is in progress. Wait until the print job is done. "Received invalid data" is displayed on Press the scroll button or and select [System the display screen and printing cannot Adjust] > [Timeout InJob], and then select a longer be done. time. The default setting is 40 seconds. A print job is automatically canceled. If using Print Job Control, the print job is not authorized to print, or the Job Accounting log buffer may be full. Reference - Advanced - 82 -

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- 82 -
Other Issues
3
3. Troubleshooting
●
Other Issues
This section explains the issues you may encounter while operating your printer and how to solve them.
Unable to Print from a Computer
Memo
●
If the following information does not solve the issue, contact your dealer.
●
For issues caused by an application, contact the manufacturer of the application.
General Causes
±
Common to Windows and OS X
Cause
Remedy
Reference
The printer is turned off.
Turn on the printer.
page 21
An Ethernet or USB cable is unplugged.
Check that the cable is plugged into the printer and
computer properly.
-
Something is wrong with a cable.
Replace it with a new cable.
-
The printer is off line.
Press the <
ON LINE
> button.
-
An error message is displayed on the
display screen of the operator panel.
“Error Messages”
or press the <
HELP
> button on the
operator panel.
page 78
The interface setting is disabled.
Check the setting of the interface being used from the
operator panel.
Advanced
Something is wrong with the print
function.
Check if you can print the contents of the settings.
page 29
±
For Windows
Cause
Remedy
Reference
The printer is not set as the default
printer.
Set the printer as the default printer.
-
The output port for the printer driver is
incorrect.
Select the output port to which the Ethernet or USB
cable is connected.
-
A print job from another interface is in
progress.
Wait until the print job is done.
-
“
Received invalid data
” is displayed on
the display screen and printing cannot
be done.
Press the scroll button
or
and select [
System
Adjust
] > [
Timeout InJob
], and then select a longer
time. The default setting is 40 seconds.
-
A print job is automatically canceled.
If using Print Job Control, the print job is not authorized
to print, or the Job Accounting log buffer may be full.
Advanced