Panasonic KX-PRW130W KX-PRW130W Owner's Manual - Page 51

Answering system, Voice mail, Greeting only

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Useful Information Problem The 2nd caller's information is not displayed during an outside call. Cause/solution R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Answering system Problem The unit does not record new messages. I cannot operate the answering system remotely. The unit does not emit the specified number of rings. Cause/solution R The answering system is turned off. Turn it on (page 36). R The message memory is full. Erase unwanted messages (page 37). R The recording time is set to "Greeting only". Change the setting (page 42). R Your service provider/telephone company's voice mail service may be answering your calls before the unit's answering system can answer your calls. Change the unit's number of rings setting (page 41) to a lower value, or contact your service provider/telephone company. R The remote access code is not set. Set the remote access code (page 40). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 40). R The answering system is turned off. Turn it on (page 41). R If the first ring is turned off, the number of rings decreases by 1 from the specified number of rings. Voice mail Problem "New Voice Mail" is shown on the handset display. How do I remove this message from the display? Cause/solution R This notification is displayed when your service provider/ telephone company's voice mail service (not the unit's answering system) has recorded a message for you. Typically you can remove this notification from the display by listening to the message. To listen to the message, dial the voice mail number provided by your service provider/ telephone company (for most cases, this will be your own phone number), and follow the voice instructions. Depending on your service provider/telephone company, you may need to remove all messages from your voice mailbox to remove the notification. You can also remove this notification by pressing and holding # until the unit beeps. For assistance, please visit http://www.panasonic.com/help 51

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Problem
Cause/solution
The 2nd caller’s
information is not
displayed during an
outside call.
R
In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your service provider/telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Answering system
Problem
Cause/solution
The unit does not record
new messages.
R
The answering system is turned off. Turn it on (page 36).
R
The message memory is full. Erase unwanted messages
(page 37).
R
The recording time is set to
“
Greeting only
”
. Change the
setting (page 42).
R
Your service provider/telephone company’s voice mail service
may be answering your calls before the unit’s answering
system can answer your calls. Change the unit’s number of
rings setting (page 41) to a lower value, or contact your service
provider/telephone company.
I cannot operate the
answering system
remotely.
R
The remote access code is not set. Set the remote access
code (page 40).
R
You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 40).
R
The answering system is turned off. Turn it on (page 41).
The unit does not emit the
specified number of rings.
R
If the first ring is turned off, the number of rings decreases by 1
from the specified number of rings.
Voice mail
Problem
Cause/solution
“
New Voice Mail
”
is shown
on the handset display. How do
I remove this message from the
display?
R
This notification is displayed when your service provider/
telephone company’s voice mail service (not the unit’s
answering system) has recorded a message for you.
Typically you can remove this notification from the display
by listening to the message. To listen to the message, dial
the voice mail number provided by your service provider/
telephone company (for most cases, this will be your own
phone number), and follow the voice instructions.
Depending on your service provider/telephone company,
you may need to remove all messages from your voice
mailbox to remove the notification. You can also remove
this notification by pressing and holding
#
until the unit
beeps.
For assistance, please visit http://www.panasonic.com/help
51
Useful Information