Panasonic KX-TG2130W KXTG2130 User Guide - Page 28

Useful Information Problem The handset does not display the caller's name and/or phone number. Cause/solution L You have not subscribed to Caller ID service. Contact your telephone service provider to subscribe. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone jack, disconnect the unit from the equipment and plug the unit directly into the wall jack. L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details. L The name display service may not be available in some areas. Contact your telephone service provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L The caller requested not to send caller information (page 18). L If a call is being transferred to you, the caller information is not displayed. L Generally, caller information is displayed from the 2nd ring. Answering system Problem I cannot listen to messages from a remote location. The unit does not record new messages. I cannot operate the answering system. I cannot record a greeting message or a voice memo correctly. Cause/solution L A touch tone phone is required for remote operation. L Enter the remote code correctly (page 24). L The answering system is off. Turn it on (page 23). L The answering system is off. Turn it on (page 20, 23). L The message memory is full. Erase unnecessary messages (page 21). L If you subscribe to the Voice Mail service, messages are recorded by the telephone service provider not your telephone (page 24). L Someone is operating the answering system. L Make sure the answering system is turned on, then press and hold {GREETING} or {MEMO} firmly until recording is finished. While recording a message, " " and the number of recorded messages are alternately displayed. 28 For assistance, please visit http://www.panasonic.com/help