Plantronics Voyager 4245 Office User Guide - Page 19

Desk phone Softphone People I talk to can hear a buzz in the background. • Move the base further away from your phone. See Position Your Base. • If the base power supply is plugged into a power strip, plug it into the wall directly. I can't activate Siri or Google Now on my headset. Your smartphone's default voice assistant is a mobile-only feature and is not active when your headset is in range of your base. • Ensure that your headset is out of base range • Ensure that the headset is paired to your smartphone • See Voice assistant I can't activate Alexa on my headset. • Alexa requires one-time setup in Plantronics Hub for iOS/Android. See Enable and use Amazon Alexa. The handset lifter is installed but does not lift the handset. • Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. When I dial from my softphone application, nothing happens. • Ensure your headset is charged. • Ensure your headset is paired to the base. See Pair again to base. • Ensure that Plantronics Hub for Windows and Mac software is installed. To download, visit plantronics.com/software. • Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software. • If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base's Audio button and then use the softphone interface to place/answer/end calls. • Ensure that the headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac). • Restart your computer. Speaking and/or listening volume is • Adjust headset listening volume with volume button. too low or too high. • Adjust listening/speaking volumes in the computer's sound control panel/system preferences. • Adjust listening/speaking volumes in the softphone application. The sound is distorted or I hear an echo in the headset. • Reduce speaking and/or listening volume on the computer using your softphone application. • Point microphone towards your chin. • If the distortion is still present, lower the volume on the headset. I can no longer hear any audio through my PC Speakers. For Windows 10 and Windows 8 systems 19