Polaroid I836 User Manual - Page 101
Troubleshooting Problems
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11 Troubleshooting Problems The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under "Getting Help". Symptom I receive an error message when I am installing "Polaroid i836 Camera Driver". I cannot upload images to my computer. I cannot run the "Polaroid i836 Camera Driver". My CD Installation wizard does not work. Problem Solution "Polaroid i836 Camera Driver" does not load. Shut down all other applications and attempt to reinstall the driver. Check to see if the USB in your BIOS is activated. Please refer to Polaroid web site to activate the USB in the BIOS. Connection failure. Check all cable connections are secured. Camera Driver is not You need to install the camera driver for installed. Windows 98SE systems. Conflict with another camera driver or capture device. If you have another camera installed on your computer, remove it and it's driver completely from your system to avoid conflicting with it. The auto installation file is switched off or The CD-ROM is disconnected. * For Win98se/Me user: Go to the computer desktop. Right click on "My Computer". Click "Properties". Select "Device Manager". Double click on "CD_ROM", double click on "CD-R (normally the manufacturer's name. Click on "Settings". Ensure both "Auto insert notification" and the "disconnect" are ticked. If you change the settings the computer will ask you to restart your PC. Click "Yes". * For WinXP user: Go to the computer desktop. Double click on "My Computer". Right click "CD Driver" and select "Properties". Click "Autoplay". Ensure "Prompt me each time to choose an action" is ticked. Click "OK" to exit. * For Win Vista user: Go to "Control Panel / Hardware and Sound / AutoPlay", then set "Software and games" to "Install or run grogram" or "Ask me every time". Click "Save" button to exit. Polaroid i836 Digital Camera User Guide 101 www.polaroid.com