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Ricoh C210SF Network Users Guide - Page 62

Printing problems, Protocol-specific troubleshooting

UPC - 026649025310

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Troubleshooting Printing problems Print job is not printed Make sure the status and configuration of the print server. Check following: 8 1 Make sure that the machine is powered on, is on-line and ready to print. Print the Network Configuration List of the machine and check if the settings such as IP address settings are correct for your network. See Printing the Network Configuration List on page 3-16 for information on how to print the Network Configuration List on your print server. 2 The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. 3 Verify that the print server is on your network as follows: (1) Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). (2) If a successful response is received, then proceed to Windows® 98/98SE/Me and Windows NT® 4.0 Peer-to-Peer print (LPR) troubleshooting on page 8-3, and Windows® 2000/XP IPP troubleshooting on page 8-4. Otherwise, proceed to Step 4. Protocol-specific troubleshooting Windows® 98/98SE/Me and Windows NT® 4.0 Peer-to-Peer print (LPR) troubleshooting If you are having trouble printing on a Windows® 98/98SE/Me, Windows NT® 4.0 or later Peer-to-Peer network (LPR method), check the following: 1 Make sure that the LPR Port driver is correctly installed and configured according to the Windows® 98/98SE/Me or Windows NT® 4.0 Peer-to-Peer chapters. 2 Try to turn the Byte Count on in the Configure port area of printer driver properties. You may find that during the installation of BLP software, the screen that prompts you for a Port name is not displayed. This may happen on some Windows® 98/98SE/Me and Windows NT® 4.0 computers. Press the ALT and TAB keys to make it appear. 8 - 3

Section	Page
Network User’s Guide	1
Table of contents	3
1 Introduction	7
Overview	7
Network function features	8
Network printing	8
Network scanning	8
Network PC-FAX	8
Management utility	8
BRAdmin Professional	8
Types of Network Connections	9
Network Connection Example	9
Peer-to-Peer printing using TCP/IP	9
Network Shared Printing	10
Protocols	11
TCP/IP Protocols	11
DHCP/BOOTP/RARP	11
APIPA	11
DNS client	11
LPR/LPD	11
Port 9100	11
SMTP client	12
IPP	12
TELNET	12
SNMP	12
Web server (HTTP)	12
2 Configuring your network printer	13
Overview	13
IP addresses, subnet masks and gateways	13
IP address	13
Subnet mask	14
Setting the IP address and subnet mask	15
Using the BRAdmin Professional utility and the TCP/IP protocol to configure your network printer	15
BRAdmin Professional utility	15
How to configure your machine using the BRAdmin Professional utility	15
Using a web browser to change the print/scan settings	16
3 Front Panel Setup	17
LAN Main Setup Menu	17
Setup TCP/IP	17
BOOT Method	17
IP Address	19
Subnet Mask	20
Gateway	20
Node Name	20
WINS Config	21
WINS Server	21
DNS Server	22
APIPA	22
Setup Internet	23
Making corrections:	23
Repeating letters:	24
SMTP Server	24
POP3 Server	24
POP3 Server address	24
Mailbox Name	25
Mailbox Pwd	25
Setup Mail RX	26
Auto Polling	26
Poll Frequency	26
Header	26
Del Error Mail	26
Notification	27
Setup Mail TX	27
Sender Subject	27
Size Limit	27
Notification	28
Setup Relay	28
Rly Broadcast	28
Relay Domain	29
Relay Report	29
Setup Misc.	30
Ethernet	30
Time Zone	30
Windows® Time Zone Setting	30
Scan to E-mail (E-mail server)	31
Black and White File Type for Scan to E-mail (E-mail server)	31
Color File Type for Scan to E-mail (E-mail server)	31
Restoring the network settings to factory default	31
Printing the Network Configuration List	32
4 Network printing from Windows® basic TCP/IP Peer-to-Peer printing	33
Overview	33
For Windows® 2000/XP users	33
Configuring the standard TCP/IP port	34
Printer driver not yet installed	34
Printer driver already installed	35
For Windows NT® 4.0 users	35
Installing the TCP/IP protocol	35
Installing the Peer-to-Peer software	36
Associating to the printer	37
Adding a second LPR port	38
For Windows® 98/Me users	38
Installing the Peer-to-Peer software	38
Associating to the printer	39
Adding a second LPR port	40
Other sources of information	40
5 Internet printing	41
Internet Printing Installation	41
Overview	41
Quick Tips	41
Internet Print General Information	41
Internet Print: Configuring the Print Server	42
Print Server Configuration Checklist	42
Internet Print: Using the BRAdmin Professional utility to Configure the Print Server	43
Internet Print: Using a Web Browser to Configure the Print Server	44
Internet Print: Installing the BIP software on Windows® 98/Me/2000/XP and Windows NT® 4.0	44
Setup from CD-ROM	44
Adding a Second Internet Port	46
Windows® 2000/XP IPP printing	47
Specifying a different URL	49
Other sources of information	49
6 Web Based Management	50
How to use a Web Browser to manage your Device	50
Overview	50
How to connect to your machine using a Browser	50
Password Information	50
7 Internet FAX	51
Overview	51
Getting Connected	51
Front Panel Key Functions	52
Sending an Internet Fax	52
Manually Entering Text	53
Making corrections:	53
Repeating letters:	53
Special characters and symbols	54
Receiving E-mail or Internet Fax	54
Receiving an Internet Fax to a PC	55
Forwarding Received E-mail and Fax Messages	55
Relay Broadcasting	55
Relay Broadcast from a machine	56
Sending to multiple phone numbers:	56
Outlook 97/98/2000/2002/2003:	57
TX Verification Mail	57
Setup Mail (TX)	58
Setup Mail (RX)	58
Error mail	58
Important information on Internet Fax	59
8 Troubleshooting	60
Overview	60
General problems	60
CD-ROM is inserted, but does not start automatically	60
How to reset the print server to factory default	60
Network print software installation problems	60
The print server is not found during setup of the network print software installation or from the printer driver of the machine in Windows®.	60
Printing problems	62
Print job is not printed	62
Protocol-specific troubleshooting	62
Windows® 98/98SE/Me and Windows NT® 4.0 Peer-to-Peer print (LPR) troubleshooting	62
Windows® 2000/XP IPP troubleshooting	63
Want to use a different Port number other than 631.	63
Get More Info option in Windows® 2000 not working	63
Web browser troubleshooting (TCP/IP)	63
Appendix A	64
Using services	64
Other ways to set the IP address (for advanced users and Administrators)	64
Using DHCP to configure the IP address	64
Using BOOTP to configure the IP address	65
Using RARP to configure the IP address	65
Using APIPA to configure the IP address	66
Using ARP to configure the IP address	66
Windows® systems	66
UNIX®/Linux systems	67
Using the TELNET console to configure the IP address	67
Installation when using a Network Print Queue or Share (printer driver only)	69
Multi-function Print Server specifications	70
Function Table and Default Factory Settings	71
Index	73