Samsung CLP 610ND SyncThru 5.0 Driver Management Plug-in Guide (ENGLISH) - Page 16

Troubleshooting 6. This section gives helpful information on what to do if you face any problems. Common errors Cannot install driver on the computer using the SyncThru™Admin 5 system. If you cannot install a driver on a remote computer, make sure of the following: • ADMIN$ is shared in the computer. • Simple File Sharing option is disabled on the computer. • Your access credentials are configured as local administrator's rights. Understanding error codes The following table shows all the error codes SyncThru™ Admin 5 Driver Management defines. The error codes appear in pop-up window messages or log messages. Brief description of meanings CODE 19001 19002 19004 19006 19007 19008 MEANING Host Not Found Invalid User Credential Incorrect Driver File Driver Installation Failed Timeout Driver Installation Failed Detailed description of meanings CODE 19001 Host Not Found 19002 Invalid User Credential 19004 Incorrect Driver File 19006 Driver Installation Failed 19007 Timeout SEVERITY Warning Warning Warning Warning Warning REASON SyncThru™Admin 5 Driver Management cannot connect to the selected host due to any network problem or others. You may have this error when SyncThru™Admin 5 Driver Management tries to connect to the host, but the credentials are invalid. You have tried to upload an invalid driver file. The installer cannot install the driver. Remote system does not respond. SOLUTION Check to see if the specified host is connected to network Please check to see if the credentials are correct. Then try again with correct credentials. Please check to see if the driver file is valid or download the driver file again from the Samsung Download Center. (http://solution.samsungprinter.com) Otherwise, check to see if your driver file is corrupted. (See "Can I use any driver file?" on page 18). Please make sure that you have rights to install the driver on the host (i.e. read/write to \\host\$system and start/stop the Windows Service Applications). Check the remote computer; maybe it hangs. Also the driver you have added might not be certified and the Microsoft warning window will appear. In this case, change the driver. Troubleshooting_ 16