Samsung HW-K550 User Manual - Page 31

TROUBLESHOOTING, A function does not work when the button is pressed. - firmware update

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ENG TROUBLESHOOTING TROUBLESHOOTING TROUBLESHOOTING Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). The unit will not turn on. • Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet. A function does not work when the button is pressed. • Is there static electricity in the air? ¼¼Disconnect the power plug and connect it again. Sound is not produced. • Is the Mute function on? • Is the volume set to minimum? ¼¼Press the (Mute) button to cancel the Mute function. ¼¼Adjust the volume. The remote control does not work. • Are the batteries drained? • Is the distance between the remote control and main unit too far? ¼¼Replace with new batteries. ¼¼Move closer to the unit. The TV SoundConnect (TV pairing) failed. • Does your TV support TV SoundConnect? • Is your TV firmware the latest version? • Does an error occur when connecting? ¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect. ¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Center. ¼¼Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the p button for 5 seconds. The red LED on the subwoofer blinks and the subwoofer is not producing sound. • Your subwoofer may not be connected to the main unit of the product. ¼¼Try to connect your subwoofer again. (See Page 17) 31

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ENG
31
TROUBLESHOOTING
TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed
below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung
Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
•
Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
•
Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
•
Is the Mute function on?
•
Is the volume set to minimum?
¼
Press the
(Mute) button to cancel the Mute
function.
¼
Adjust the volume.
The remote control does not work.
•
Are the batteries drained?
•
Is the distance between the remote control and main
unit too far?
¼
Replace with new batteries.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•
Does your TV support TV SoundConnect?
•
Is your TV firmware the latest version?
•
Does an error occur when connecting?
¼
TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung Call Center.
¼
Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the
p
button for 5 seconds.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
•
Your subwoofer may not be connected to the
main unit of the product.
¼
Try to connect your subwoofer again.
(See Page 17)
TROUBLESHOOTING