Samsung SDP-950STA Software Guide - Page 37

English French German Troubleshooting Symptom Fails to run Samsung Digital Presenter program Solution There is a communication error between Samsung Digital Presenter and the computer. Exit Samsung Digital Presenter program and do as follows: • Unplug the USB cable and then plug in it again. • Close other unnecessary software programs that are running (especially programs related to USB communication and which occupy many system resources). • If you turn the unit off, turn it back on after at least 10 seconds. The following error message: "There is a problem in communication of USB. Please disconnect the plug of USB and reconnect it." System error occurred during USB communication. Do as follows: • Unplug the USB cable and then plug it back in. • Check the power condition of presenter. The following error message: "Fail to find USB device driver. Check the USB plug or the power of USB set." Your computer system could not find USB driver. • Check the USB cable connection. • Check that USB driver is properly installed. For details, see page 7. • Reboot the computer and try again. If you fail again, remove the driver (See page 10.) and reinstall the device driver. (See page 5.) The following error message: "The Program Already Exists or In the Process of Termination." The following error message: "Fail to save image." • Run the program after minimum 3 seconds. • In case of Abnormal Off, disconnect the plug of USB and reconnect it. The error occurs in the following cases. • In case you have selected the Q-SAVE folder to CD- ROM drive or write-protected storage driver. • In case you didn't save image as a BMP or JPEG file format. • In case the libraries related to save image are deleted or damaged. Italian Spanish 35