Seagate ST800FM0012 Pulsar.2 SAS Product Manual - Page 31

Seagate ST800FM0012 Manual

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6.3.7 Product warranty See Section 1.0, "Seagate Technology support services" for warranty information. Warranty terms will vary based on type of warranty chosen: "Managed Life" or "Usage Based". Consult your Seagate sales representative for warranty terms and conditions. Managed Life Warranty This warranty is term based and includes the Lifetime Endurance Management feature stated in section 6.2.6. Usage Based Warranty This warranty is based on the shorter of term and endurance usage of the drive. Shipping When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a nonapproved container voids the drive warranty. Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment. Product repair and return information Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty. Storage The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in the original unopened Seagate shipping packaging when ever possible. Once the drive is removed from the Seagate original packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications should be followed. (see Section 7.0) Pulsar.2 SAS Product Manual, Rev. B 23

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Pulsar.2 SAS Product Manual, Rev. B
23
6.3.7
Product warranty
See Section 1.0, "Seagate Technology support services" for warranty information.
Warranty terms will vary based on type of warranty chosen: “Managed Life” or “Usage Based”. Consult your
Seagate sales representative for warranty terms and conditions.
Managed Life Warranty
This warranty is term based and includes the Lifetime Endurance Management feature stated in section 6.2.6.
Usage Based Warranty
This warranty is based on the shorter of term and endurance usage of the drive.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate
approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-
approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran-
sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping
by an air-ride carrier experienced in handling computer equipment.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids
the warranty.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives
should be stored in the original unopened Seagate shipping packaging when ever possible. Once the drive is
removed from the Seagate original packaging the recommended maximum period between drive operation
cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmo-
spheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.
(see Section 7.0)