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Seagate ST94019A Momentus 4200 Product Manual - Page 41

Asia/Pacific Support Services

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Asia/Pacific Support Services For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian Eastern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our technical support locations. Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and 10:00 P.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday. Call Center Australia China (Mandarin)1, 4 Hong Kong Hong Kong (Cantonese)1, 4 India2, 4 Indonesia Japan3, 4 Malaysia New Zealand Singapore Taiwan (Mandarin)1, 4 Thailand Toll-free 1800-14-7201 800-810-9668 800-90-0474 001-800-0830-1730 1-600-33-1104 001-803-1-003-2165 0034 800 400 554 1-800-80-2335 0800-443988 800-1101-150 00-800-0830-1730 001-800-11-0032165 Direct dial - +86-10-6225-5336 FAX 65-6488-7525 - - Warranty Service Call Center Asia/Pacific Australia India4 Toll-free - 1800-12-9277 - Direct dial +65-6485-3595 - +91-44-821-6164 FAX +65-6485-4860 - +91-44-827-2461 1Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time). 2Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday. 3Hours of operation are 9:30 A.M. to 6:30 P.M., Monday through Friday (Japan time). 4Authorized Service Center Momentus 42 Product Manual, Rev. A 31

Section	Page
1.0 Introduction 1	7
2.0 Drive specifications 3	7
2.1 Specification summary 3	7
2.2 Formatted capacity 5	7
2.3 Default logical geometry 5	7
2.4 Physical organization 5	7
2.5 Recording and interface technology 6	7
2.6 Physical characteristics 6	7
2.7 Seek time 7	7
2.8 Time to ready 7	7
2.9 Power specifications 8	7
2.9.1 Power consumption 8	7
2.9.2 Conducted noise 9	7
2.9.3 Voltage tolerance 9	7
2.9.4 Power-management modes 10	7
2.10 Environmental specifications 11	7
2.10.1 Ambient temperature 11	7
2.10.2 Temperature gradient 11	7
2.10.3 Humidity 11	7
2.10.4 Altitude 11	7
2.10.5 Shock 12	7
2.10.6 Vibration 12	7
2.11 Acoustics 13	7
2.12 Electromagnetic immunity 13	7
2.13 Reliability 14	7
2.14 Agency certification 14	7
2.14.1 Safety certification 14	7
2.14.2 Electromagnetic compatibility 14	7
2.14.3 FCC verification 15	7
3.0 Configuring and mounting the drive 17	7
3.1 Handling and static discharge precautions 17	7
3.2 Jumper settings 17	7
3.2.1 Master/slave configuration 17	7
3.2.2 Cable-select option 18	7
3.3 Drive mounting 18	7
4.0 ATA interface 19	7
4.1 ATA interface signals and connector pins 19	7
4.1.1 Supported ATA commands 20	7
4.1.2 Identify Device command 22	7
4.1.3 Set Features command 25	7
4.1.4 S.M.A.R.T. commands 26	7
5.0 Seagate Technology support services 27	7
Figure 1. Momentus 42 disc drive 1	9
Figure 2. Typical 5V startup and operation current profile 9	9
Figure 3. Jumper settings 17	9
Figure 4. Mounting dimensions-top, side and end view 18	9
1.0 Introduction	11
2.0 Drive specifications	13
2.1 Specification summary	13
2.2 Formatted capacity	15
2.3 Default logical geometry	15
2.4 Physical organization	15
2.5 Recording and interface technology	16
2.6 Physical characteristics	16
2.7 Seek time	17
2.8 Time to ready	17
2.9 Power specifications	18
2.9.1 Power consumption	18
2.9.1.1 Typical current profile	19
2.9.2 Conducted noise	19
2.9.3 Voltage tolerance	19
2.9.4 Power-management modes	20
2.10 Environmental specifications	21
2.10.1 Ambient temperature	21
2.10.2 Temperature gradient	21
2.10.3 Humidity	21
2.10.3.1 Relative humidity	21
2.10.3.2 Wet bulb temperature	21
2.10.4 Altitude	21
2.10.5 Shock	22
2.10.5.1 Operating shock	22
2.10.5.2 Nonoperating shock	22
2.10.6 Vibration	22
2.10.6.1 Operating vibration	22
2.10.6.2 Nonoperating vibration	22
2.11 Acoustics	23
2.12 Electromagnetic immunity	23
2.13 Reliability	24
2.14 Agency certification	24
2.14.1 Safety certification	24
2.14.2 Electromagnetic compatibility	24
2.14.3 FCC verification	25
3.0 Configuring and mounting the drive	27
3.1 Handling and static discharge precautions	27
3.2 Jumper settings	27
3.2.1 Master/slave configuration	27
3.2.2 Cable-select option	28
3.3 Drive mounting	28
4.0 ATA interface	29
4.1 ATA interface signals and connector pins	29
4.1.1 Supported ATA commands	30
4.1.2 Identify Device command	32
4.1.3 Set Features command	35
4.1.4 S.M.A.R.T. commands	36
5.0 Seagate Technology support services	37
Index	43
Numerics	43
A	43
B	43
C	43
D	43
E	43
F	43
G	43
H	43
I	43
J	44
K	44
L	44
M	44
N	44
O	44
P	44
R	44
S	44
T	45
U	45
V	45

Match case Limit results 1 per page

Momentus 42 Product Manual, Rev. A

Asia/Pacific Support Services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/

Pacific toll-free numbers are available from 6:00

. to 10:45

. and 12:00

. to 6:00

. (Australian East-

ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech-

nical support locations. Warranty service is available from 9:00

. to 6:00

. April through October, and

10:00

. to 7:00

. November through March (Australian Eastern time) Monday through Friday.

Call Center

Toll-free

Direct dial

FAX

Australia

1800-14-7201

—

China (Mandarin)

1, 4

800-810-9668

+86-10-6225-5336

—

Hong Kong

800-90-0474

—

Hong Kong (Cantonese)

1, 4

001-800-0830-1730

—

India

2, 4

1-600-33-1104

—

Indonesia

001-803-1-003-2165

—

Japan

3, 4

0034 800 400 554

—

Malaysia

1-800-80-2335

—

New Zealand

0800-443988

—

Singapore

800-1101-150

—

+65-6488-7525

Taiwan (Mandarin)

1, 4

00-800-0830-1730

—

Thailand

001-800-11-0032165

—

Warranty Service

Call Center

Toll-free

Direct dial

FAX

Asia/Pacific

—

+65-6485-3595

+65-6485-4860

Australia

1800-12-9277

—

India

—

+91-44-821-6164

+91-44-827-2461

Hours of operation are 8:30

to 5:30

Monday through Friday (Australian Western time).

Hours of operation are 9:00

to 6:00

Monday through Saturday.

Hours of operation are 9:30

to 6:30

Monday through Friday (Japan time).

Authorized Service Center