Sharp MX-2615N Operating Guide - Page 815

TROUBLESHOOTING Problem Transmission does not take place. Point to check Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.) Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.) Is "IPsec Settings" enabled on the machine? (When using Scan to Network Folder.) Did you place a long size original on the document glass when it is scanned? Solution Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Reduce the size of the file attachment (reduce the number of pages scanned). The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator what the file size limit is for one e-mail transmission. If the destination folder is not configured as a shared folder, select "share" in the folder properties. If the folder was moved or otherwise changed, the "share" setting may have been canceled. Consult your adminstrator. When "IPsec Settings" is enabled in the system settings (administrator), scanning to a shared folder may not be possible in some computer environments. ➞ System Settings (Administrator) > "Security Settings" > "IPsec Settings" Place originals in the document feeder tray of the automatic document feeder. A long size original cannot be scanned from the document glass. An address cannot be specified. Mode cannot be selected. Did you place an original that is folded? Have functions been disabled by the administrator? Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and rescan. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning. Check with your administrator. Some functions may have been disabled in the system settings (administrator). When user authentication is enabled, the functions that you can use may be restricted in your user settings. Auto selection of the color mode does not take place correctly. Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? Specify the color mode manually. When the color mode is set to "Auto", the machine detects whether the original is black and white or color when the [COLOR START] key is pressed; however, in the cases at left, automatic detection may not give the correct result. 8-29 Contents