Sony Ericsson W550 User Guide - Page 72

Troubleshooting Solution: Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached. I cannot charge the phone or battery capacity is low Possible cause: The charger is not properly connected to the phone. Solution: Make sure that the charger connector clicks properly into place when connected % 5 To charge the battery. Possible cause: The battery connection is bad. Solution: Remove the battery and clean the connectors. You can use a soft brush, cloth or q-tip, soaked with alcohol. Make sure that the battery is completely dry before you put it back. Check that the battery connectors in the phone are undamaged. Possible cause: The battery is worn out and needs to be replaced. Solution: Try another battery and charger for the same phone model, or visit your retailer and ask them to verify if the battery and charger are working properly. The phone turns itself off Possible cause: The button has been pushed unintentionally. Solution: Turn on the automatic key lock, or lock the keypad manually % 70 Keypad lock. Possible cause: The battery connection is bad. Solution: Make sure the battery is inserted correctly % 5 To insert SIM card and battery. I cannot use SMS/text messages on my phone Possible cause: Settings are missing or incorrect. Solution: Contact your network operator to find out the correct SMS service centre setting % 30 Text messaging (SMS). I cannot use MMS/picture messages on my phone Possible cause: Your subscription does not include data capability. Solution: Please contact your network operator. Possible cause: Settings are missing or incorrect. Solution: Go to www.SonyEricsson.com/support, choose your phone model, then choose "Phone setup - MMS" and follow the instructions % 54 Settings. 72 This is the Internet version of the user's guide. © Print only for private use.