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Sony FDR-AX100 Help Guide - Page 194

Images cannot be played back., The movie freezes., An icon appears on a thumbnail., Frame Rate]

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Troubleshooting Troubleshooting Playback Images cannot be played back. Select the movie type (XAVC S/AVCHD/MP4) you want to play with the movie format select button. Images recorded on other devices may not be played back. This is not a malfunction. To play movie files edited on a computer or other equipment and written back to the recording media, but where no image appears on the Event View screen, perform [Repair Img. DB F.]. To play a movie recorded in [ XAVC S 4K] format, make sure to set [ Frame Rate] to the same value (30p or 24p) you set when recording. If not, you cannot play the movie, and a thumbnail does not appear on the LCD monitor (models with the 4K functionality and NTSC color system). Troubleshooting Troubleshooting Playback Photos cannot be played back. You may not be able to play back photos if you have changed file or folder names, or have edited the data on a computer. (The file name flashes in that case.) This is not a malfunction. Troubleshooting Troubleshooting Playback The movie freezes. Photos which were recorded while recording a movie are played back. In the default setting, movies and photos are played back continuously. Troubleshooting Troubleshooting Playback An icon appears on a thumbnail. 182

Section	Page
FDR-AX100/FDR-AX100E/HDR-CX900/HDR-CX900E	1
Table of Contents	3
How to Use	13
Before use	13
Model Information	27
Parts and controls (front/top)	28
Parts and controls (side)	29
Parts and controls (back/bottom)	31
Parts and controls (Wireless Remote Commander)	32
Screen indicators	33
Recording formats available with this product and their features	35
Supplied items	36
Attaching the lens hood	38
Attaching the battery pack	38
Charging the battery pack using the AC Adaptor	39
Charging the battery pack using your computer	40
Turning the power on	41
Using this product supplying power from a wall outlet (wall socket)	42
Setting the language, date and time	43
Adjusting the angle of the LCD monitor for easier viewing	44
Adjusting the angle of the viewfinder for easier viewing	44
Displaying items on the LCD monitor	45
Inserting a memory card	45
Types of memory card you can use with this product	46
Recording movies	47
Shooting photos	48
Controlling the image settings manually with the MANUAL \rdial	49
Assigning frequently-used menu items to the MANUAL button	50
Adjusting the IRIS (aperture)	50
Adjusting the shutter speed	52
Adjusting the gain (ISO)	53
Adjusting the exposure	54
Adjusting the light intensity (ND filter)	54
Zooming	56
Adjusting the focus manually	56
Magnifying the image to obtain better manual focus (Focus Magnifier)	56
Capturing photos during movie recording (Dual Capture)	58
Recording in mirror mode	58
Intelligent Auto	58
Decreasing the voice volume of the person recording themovie (My Voice Canceling)	60
Recording the selected subject clearly (Face Priority)	60
Recording subjects other than people (Tracking focus)	61
Playing movies and photos from the Event View screen	62
Screen display on the Event View screen	63
Playing back a short movie (Highlight Playback)	65
Changing the settings for Highlight Playback	67
Saving Highlight Playback (Scenario Save)	67
Playing back a saved scenario	67
Playing MP4 movies (HD movie) (switching the movie format)	68
Notes on editing	69
Deleting the selected images	69
Deleting by date	70
Dividing a movie	71
Capturing a photo from a movie (models with the USBIN/OUT jacks)	72
Viewing images on a 4K TV (models with the 4K functionality)	73
Using the Trimming Playback function with an XAVC S 4Kmovie (models with the 4K functionality)	73
Connecting this product to a high definition TV	75
Enjoying 5.1ch surround sound	76
Using BRAVIA Sync	76
On Photo TV HD	77
On the HDMI cable	77
Connecting this product to a non-high-definition TV	78
Saving movies	78
Using the PlayMemories Home software	79
Checking the computer system	80
Installing the PlayMemories Home software in your computer	80
Disconnecting this product from the computer	82
About the dedicated software for this product	82
Creating a Blu-ray disc	83
Notes on use of the external media	83
Saving images on an external media device	84
Saving the desired images in this product to the external media device	85
Playing back images in the external media device on this product	86
Deleting images in the external media device	87
Creating a disc with a recorder	88
What you can do with the Wi-Fi function	89
Using your smartphone or tablet as a wireless remote commander	90
Using your smartphone or tablet as a wireless remote commander using the NFC function (NFC one-touch remote)	91
Transferring movies (MP4) and photos to your smartphone or tablet	93
Transferring movies (MP4) and photos to your smartphone or tablet using the NFC function	94
Send to Computer	96
Playing images on a TV (View on TV)	97
Connecting to an Android smartphone or tablet	98
Connecting to an iPhone or iP	99
Connecting to an NFC-enabled smartphone or tablet	101
About the PlayMemories Mobile software	102
Setting up menu items	102
How to use the keyboard	104
Movie	104
Photo	105
Smth Slw REC	105
Golf Shot	106
High Speed REC	107
White Balance	108
Spot Meter/Fcs	109
Spot Meter	109
Spot Focus	110
Exposure	110
Focus	111
AGC Limit	112
AE Shift	112
Low Lux	113
Scene Selection	113
Picture Effect	115
Cinematone	116
Fader	117
Self-Timer	118
SteadyShot (Movie)	118
SteadyShot (Photo)	119
Digital Zoom	119
Auto Back Light	120
Dial Setting	120
NIGHTSHOT Light	120
Face Detection	121
Smile Shutter	122
Smile Sensitivity	122
Flash (Only when connecting an external flash)	123
Flash Level (Only when connecting an external flash)	123
Red Eye Reduction (Only when connecting an external flash)	124
My Voice Canceling	124
Blt-in Zoom Mic	125
Auto Wind NR	126
Audio Mode	126
Audio Rec Level	127
Ctrl with Smartphone	127
My Button	128
Grid Line	128
Zebra	129
Peaking	130
Camera Data Disp	130
Audio Level Display	131
REC Mode	131
Frame Rate	132
Dual Video REC	133
File Format	134
Image Size	135
Event View	136
Scenario	136
Send to Smartphone	136
View on TV	136
Send to Computer	137
Delete	137
Protect	138
Direct Copy	139
Media Info	139
Format	139
Repair Img. DB F.	140
File Number	140
Data Code	141
Volume	142
Download Music (HDR-CX900/FDR-AX100)	143
Empty Music (HDR-CX900/FDR-AX100)	143
WPS Push	143
Access point settings	144
Edit Device Name	145
Disp MAC Address	145
SSID/PW Reset	146
Network Info Reset	146
TV Type	147
HDMI Resolution	147
CTRL FOR HDMI	148
USB Connect	148
USB Connect Setting	149
USB Power Supply	149
USB LUN Setting	150
Beep	150
Monitor Brightness	151
Display Setting	151
Airplane Mode	152
REC Lamp	152
Remote Ctrl	153
Language Setting	153
24p Mode (HDR-CX900E/FDR-AX100E)	153
Cancel 24p Mode (HDR-CX900E/FDR-AX100E)	154
Calibration	154
Battery Info	155
Power Save	155
Initialize	156
Date & Time Setting	156
Area Setting	157
Charging time	157
Expected recording time with each battery pack	158
Expected playback time with each battery pack	160
Notes on recording	161
Expected recording time of movies	162
Expected number of recordable photos	163
Bit-rate and recording pixels	164
Recording pixels and aspect ratio	165
About the AVCHD format	166
About the memory card	166
About the InfoLITHIUM battery pack	168
On use and care	170
On connecting to a computer or accessory etc.	173
Notes on optional accessories	173
On moisture condensation	174
Note on disposal/transfer of the memory card	174
Notes on the Wireless Remote Commander	175
On handling the LCD monitor	175
To clean the casing surface	176
About care and storage of the lens	176
Using this product abroad	176
World time difference	178
On trademarks	180
Notes on the License	181
Zoom magnifications	182
If you have problems	182
The power does not turn on.	183
This product does not operate even when the power is set to on.	183
The menu settings have been changed automatically	183
This product gets warm	184
Intelligent Auto is canceled	184
The power abruptly turns off	185
The POWER/CHG (charge) lamp does not light while the battery pack is being charged.	185
The POWER/CHG (charge) lamp flashes while the batterypack is being charged.	185
The remaining battery power is not displayed correctly.	186
The battery pack is quickly discharged	186
Menu items are grayed out.	186
The buttons do not appear on the LCD monitor.	186
The buttons on the touch panel do not work correctly or do not work at all.	187
The buttons on the LCD monitor quickly disappear.	187
There are dots in the shape of a grid on the monitor.	187
The backlight of the LCD monitor turns off if you do not attempt to operate this product for a while.	187
The image in the viewfinder is not clear.	187
The image in the viewfinder is no-longer displayed	188
Operations using the memory card cannot be performed	188
Images stored on the memory card cannot be deleted	188
The data file name is not indicated correctly or flashes	188
Images cannot be played back or the memory card is not recognized.	189
The supplied Wireless Remote Commander does not function	189
Another DVD device operates when you use the supplied Wireless Remote Commander	189
Pressing START/STOP or PHOTO does not record images.\r	189
Photos cannot be recorded.	190
The access lamp remains lit or flashing even if recording has stopped.	190
The imaging field looks different.	191
The actual recording time for movies is less than the expected recording time of the recording media	191
This product stops recording	191
There is a slight time lag between the moment whenSTART/STOP is pressed and the actual movie recording starts or stops.	191
The auto focus does not function.	192
SteadyShot does not function.	192
Images cannot be recorded or played back correctly.	192
The subjects passing across this product very fast appear crooked.	192
Horizontal stripes appear on the images.	193
[Monitor Brightness] cannot be set.	193
Sound is not recorded correctly.	193
Photos are recorded automatically.	193
Images cannot be played back.	194
Photos cannot be played back.	194
The movie freezes.	194
An icon appears on a thumbnail.	194
No sound or only a quiet sound is heard during playback	195
Left and right sound is heard unbalanced when playing back movies on computers or other devices.	195
The wireless access point you want to connect to does not appear	195
[WPS Push] does not work	196
[Ctrl with Smartphone], [Send to Smartphone], [Send to Computer] or [View on TV] terminates prematurely	196
Cannot transfer movies to your smartphone	196
The shooting screen does not display smoothly.	196
The NFC connection does not work	197
Unable to edit.	197
A movie cannot be divided.	197
Neither image nor sound is played on the connected TV	198
The top, bottom, right, and left edges of images are trimmed slightly on a connected TV.	198
The image appears distorted on the 4:3 TV.	198
Black bands appear at the top and bottom of the LCDmonitor of the 4:3 TV	199
Images are not copied correctly	199
PlayMemories Home cannot be installed	199
PlayMemories Home does not work correctly	199
This product is not recognized by the computer	199
Self-diagnosis display	200

Match case Limit results 1 per page

Troubleshooting

Playback

Images cannot be played back.

Select the movie type (XAVC S/AVCHD/MP4) you want to play with the movie format select

button.

Images recorded on other devices may not be played back. This is not a malfunction.

To play movie files edited on a computer or other equipment and written back to the

recording media, but where no image appears on the Event View screen, perform [Repair

Img. DB F.].

To play a movie recorded in [

XAVC S 4K] format, make sure to set [

Frame Rate]

to the same value (30p or 24p) you set when recording. If not, you cannot play the movie,

and a thumbnail does not appear on the LCD monitor (models with the 4K functionality and

NTSC color system).

Troubleshooting

Playback

Photos cannot be played back.

You may not be able to play back photos if you have changed file or folder names, or have

edited the data on a computer. (The file name flashes in that case.) This is not a

malfunction.

Troubleshooting

Playback

The movie freezes.

Photos which were recorded while recording a movie are played back. In the default setting,

movies and photos are played back continuously.

Troubleshooting

Playback

An icon appears on a thumbnail.

182