Sony KDE-42XBR950OL Operating Instructions - Page 117

Contacting Sony, Troubleshooting, Twin View

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Contacting Sony If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or (416) 499-SONY (7669) (Canadian residents only). Troubleshooting Twin View Problem Possible Remedies I cannot get Twin View to work s s s If you are using a cable box to unscramble all channels (as shown on page 28), you cannot use the Twin View feature. This is because the cable box can unscramble only one channel at a time. You can use Twin View to view a signal from a different source that is connected to the TV's A/V jacks (such as a VCR or DVD player) in the second window by pressing TV/VIDEO while in Twin View. Sources connected to the CABLE, VIDEO 4, VIDEO 5, and VIDEO 6 inputs, as well as digital sources, display in the left Twin View window, but not the right. There is no Twin View window, s or it is just static s Be sure the Twin View window is set to a video input or channel that has a signal airing. You might be tuned to a video input with nothing connected to it. Try cycling through the video inputs by pressing TV/VIDEO. Twin View cannot display anything but TV channels s Try cycling through the video inputs by pressing TV/VIDEO. Check that the Video Label option is not set to Skip. (See the Setup Menu on page 109.) Twin View displays the same s Both Twin View windows might be set to the same channel. Try changing program in both windows channels in either window. Other Info Other Info 115

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115
Other Info
Other Info
Contacting Sony
If, after reading these operating instructions, you have additional questions
related to the use of your Sony television, please call our Customer
Information Services Center at 1-800-222-SONY (7669) (US residents only)
or (416) 499-SONY (7669) (Canadian residents only).
Troubleshooting
Twin View
Problem
Possible Remedies
I cannot get Twin View to work
s
If you are using a cable box to unscramble all channels (as shown on page 28),
you cannot use the Twin View feature. This is because the cable box can
unscramble only one channel at a time.
s
You can use Twin View to view a signal from a different source that is connected
to the TV’s A/V jacks (such as a VCR or DVD player) in the second window by
pressing
TV/VIDEO
while in Twin View.
s
Sources connected to the CABLE, VIDEO 4, VIDEO 5, and VIDEO 6 inputs, as
well as digital sources, display in the left Twin View window, but not the right.
There is no Twin View window,
or it is just static
s
Be sure the Twin View window is set to a video input or channel that has a signal
airing.
s
You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing
TV/VIDEO
.
Twin View cannot display
anything but TV channels
s
Try cycling through the video inputs by pressing
TV/VIDEO
. Check that the
Video Label
option is not set to
Skip
. (See the Setup Menu on page 109.)
Twin View displays the same
program in both windows
s
Both Twin View windows might be set to the same channel. Try changing
channels in either window.