Sony SPP-ID970 Operating Instructions - Page 45

Phone Directory Caller ID Symptom Remedy You hear five short error beeps and cannot store a number in the Phone Directory. • Make sure you follow the procedure for storing the number correctly (pages 23). • Make sure the number (including the tone and pause digits) does not exceed 32 digits. Phone Directory dialing is incorrect. • Store the correct number (pages 23). The caller's name and/or phone number does not appear on the display. • Make sure you have subscribed to Caller ID service. • Caller ID service may not work when the phone is connected to a Private Branch Exchange (PBX). • The call is made through company which does not offer Caller ID service. "OUT OF AREA" will appear on the display. • The call was "blocked". "PRIVATE" will appear on the display. • You have answered the call while "** RINGING **" was displayed. Be sure to answer after the Caller ID data is displayed. The caller's name and/or • Make sure you have subscribed to "Caller ID with call phone number does not appear waiting" service (page 39). on the display during call • Make sure nobody is talking with another phone on waiting. the same telephone line. You cannot dial the number from the Caller ID list. • Make sure you entered your home area code correctly (page 13). • You may need to change the number of digits of the phone number (page 37). • This function may not work when the phone is connected to a Private Branch Exchange (PBX). The memory match function does not work. • If the call is from an office which uses multiple lines, the phone number may not match the number you put in the memory. • If you have stored the phone number with an outside line access digit in the Phone Directory because the phone is connected to a Private Branch Exchange (PBX), the phone number will not match the Caller ID data. You cannot use visual massage waiting service. • Make sure you have subscribed to visual message waiting service (see page 40). • If you move or change your telephone company, reset this phone (see page 41). The CHARGE lamp does not light up when you place the handset to charge. • Wipe the charge terminals of the base unit and the handset with a soft cloth for better contact of the charge terminals. • Make sure the handset is placed on the base unit properly. The battery duration is short. • The battery pack was charged less than 12 hours (due to power failure, etc.). • The usage life of the battery has expired and needs replacement. Additional Information Power source/battery Additional Information 45US