Toshiba BDK33 User Guide - Page 43

Troubleshooting & Maintenance, Creating a new Picasa™ account on your PC

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Troubleshooting & Maintenance 43 Creating a new Picasa™ account on your PC Visit http://picasa.google.com/ to create a new account. Troubleshooting & Maintenance Problem: Solution: No power Check if the AC cord is properly connected. Unplug the AC cord once, and wait for approximately 5-10 seconds and then plug it in again. No sound or picture Check if the connected TV is turned on. Check if the connections are made securely and correctly. Check whether the connected TV or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) Check whether the output format of this unit (HDMI® FORMAT) matches the supported input format of other connected device. Distorted picture Sometimes a small amount of picture distortion may appear. This is not a malfunction. Connect this unit directly to the TV. Completely distorted picture or black Make sure the disc is compatible with this unit. /white picture with Blu-ray Disc™/DVD No sound or distorted sound Adjust the volume. Check if speakers are connected correctly. Check the HDMI® connections. Check the settings in the Audio menu. Picture freezes momentarily during Check the disc for fingerprints/scratches and clean with a soft cloth playback wiping from center to edge. Clean the disc. Disc cannot be played back Clean the disc. Ensure the disc label is facing up. Check if the disc is defective by trying another disc. Cancel the ratings control or change the control level. Insert a correct disc that can be played back on this unit. No return to start-up screen when Reset this unit by turning it off, then on again. disc is removed The unit does not respond to the remote control Aim the remote control directly at infrared sensor window on the front panel. Reduce the distance to infrared sensor window. Replace the batteries in the remote control. Re-insert the batteries with their polarities (+ / - signs) as indicated. Buttons do not work or the unit stops To completely reset the unit, unplug the AC cord from the AC outlet for responding approximately 5-10 seconds. The unit does not respond to some Operations may not be permitted by the disc. operating commands during Refer to the instructions of the disc. playback

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Troubleshooting & Maintenance
Creating a new Picasa™ account on your PC
Visit http://picasa.google.com/ to create a new account.
Troubleshooting & Maintenance
Problem:
Solution:
No power
Check if the AC cord is properly connected.
Unplug the AC cord once, and wait for approximately 5-10 seconds and
then plug it in again.
No sound or picture
Check if the connected TV is turned on.
Check if the connections are made securely and correctly.
Check whether the connected TV or other device supports HDCP. (This
unit will not output a video signal unless the other device supports
HDCP.)
Check whether the output format of this unit (HDMI
®
FORMAT) matches
the supported input format of other connected device.
Distorted picture
Sometimes a small amount of picture distortion may appear. This is not
a malfunction.
Connect this unit directly to the TV.
Completely distorted picture or black
/white picture with Blu-ray
Disc™/DVD
Make sure the disc is compatible with this unit.
No sound or distorted sound
Adjust the volume.
Check if speakers are connected correctly.
Check the HDMI
®
connections.
Check the settings in the Audio menu.
Picture freezes momentarily during
playback
Check the disc for fingerprints/scratches and clean with a soft cloth
wiping from center to edge.
Clean the disc.
Disc cannot be played back
Clean the disc.
Ensure the disc label is facing up.
Check if the disc is defective by trying another disc.
Cancel the ratings control or change the control level.
Insert a correct disc that can be played back on this unit.
No return to start-up screen when
disc is removed
Reset this unit by turning it off, then on again.
The unit does not respond to the
remote control
Aim the remote control directly at infrared sensor window on the front
panel.
Reduce the distance to infrared sensor window.
Replace the batteries in the remote control.
Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the unit stops
responding
To completely reset the unit, unplug the AC cord from the AC outlet for
approximately 5-10 seconds.
The unit does not respond to some
operating commands during
playback
Operations may not be permitted by the disc.
Refer to the instructions of the disc.