Toshiba Qosmio G25 User Manual - Page 300
DVD-ROM or multi-function drive problems, You cannot access a disc in the drive.
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300 If Something Goes Wrong Resolving a hardware conflict The computer displays the Non-system disk or disk error message. If you are starting the computer from a diskette, the diskette in the drive does not have the files necessary to start the computer. Replace it with a bootable diskette. The drive cannot read a diskette. Try another diskette. If you can access the second diskette, the first diskette (not the drive) is probably causing the problem. Run Error-checking on the faulty diskette (for instructions, see "Disk drive problems" on page 298). DVD-ROM or multi-function drive problems You cannot access a disc in the drive. Make sure the CD-ROM or DVD-ROM is properly inserted. Remove and then reinsert the disc. Examine the disc to see if it is dirty. If necessary, wipe it with a clean damp cloth dipped in water or a neutral cleaner. Make sure the disc is label side up. If you are trying to play a DVD movie, it may not play because the DVD region does not match the DVD player region. For more information, see "Using the DVD-ROM or multi-function drive" on page 100. You press the disc eject button, but the disc does not slide out. Make sure the computer is connected to a power source and turned on. The DVD-ROM or multi-function drive eject mechanism requires power to operate. Make sure a program is not accessing the drive and preventing it from ejecting.