Tripp Lite SMART1500SLT Owner's Manual for SmartPro SLT UPS 932442 - Page 10

Storage & Service Storage CAUTION! Your UPS has an internal power source. Its outlets may still deliver current, even after the UPS is unplugged, until the UPS is completely turned OFF (deactivated). Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press and hold the STANDBY button for one second (an alarm will beep once briefly after the interval has passed); then, unplug the UPS from the wall outlet. If you store your UPS for an extended period of time, recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow it to charge for 4 to 6 hours; and then unplug it and place it back in storage. Note: after you plug the UPS in, it will automatically begin charging its batteries; however, it will not supply power to its outlets (see Quick Installation section). If you leave your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of capacity. Service A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on services, visit www.tripplite.com/support. Before returning your UPS for service, follow these steps: 1. Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of the instructions. 2. If the problem continues, do not contact or return the UPS to the dealer. Instead, visit www.tripplite.com/support. 3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material Authorization (RMA) number, which is required for service. A simple on-line form will ask for your unit's model and serial numbers along with other general purchaser information. The RMA number, along with shipping instructions, will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center are not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you request the RMA. 10 12-11-101 93-2442.indb 10 12/4/2012 10:52:58 AM