ViewSonic CDE6520-W User Guide
ViewSonic CDE6520-W Manual
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- ViewSonic CDE6520-W | User Guide - Page 1
CDE7520/CDE8620 CDE6520-W/CDE7520-W/ CDE8620-W Commercial Display User Guide IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service manual" Model No. VS17908/VS17909/VS17910 - ViewSonic CDE6520-W | User Guide - Page 2
Thank you for choosing ViewSonic As a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world's expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world - ViewSonic CDE6520-W | User Guide - Page 3
. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - ViewSonic CDE6520-W | User Guide - Page 4
Declaration of RoHS Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to - ViewSonic CDE6520-W | User Guide - Page 5
parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel. • Do not spill any liquids into the cabinet or use your monitor near water. • Do not insert objects of any kind into the cabinet - ViewSonic CDE6520-W | User Guide - Page 6
monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the cabinet damaged. • If the monitor does not operate normally by following operating instructions. Recommended Use CAUTION: • For optimum performance, allow 20 minutes for warm- - ViewSonic CDE6520-W | User Guide - Page 7
17 6.1.4. Time 18 6.1.5. Advanced 19 6.1.6. About 20 7. Supported Media Formats 21 8. Input mode 23 9. Cleaning and Troubleshooting........... 26 9.1. Cleaning 26 9.2. Troubleshooting 27 10. Technical Specifications 28 10.1. CDE6520 28 10.2. CDE7520 30 10.3. CDE8620 32 11. RS232 Protocol - ViewSonic CDE6520-W | User Guide - Page 8
: CDE6520/CDE7520/CDE8620/CDE6520-W/CDE7520-W/ CDE8620-W ViewSonic Commercial Display VS17908/VS17909/VS17910 CDE6520/CDE7520/CDE8620/CDE6520-W/CDE7520-W/ CDE8620- /green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/ Taiwan: https://recycle.epa.gov.tw/ vi - ViewSonic CDE6520-W | User Guide - Page 9
Control and AAA Batteries CDE6520/CDE7520/CDE8620 Commercial Display Quick Start Guide 3 FRAGILE (For CDE6520/CDE7520) HDMI OUT SPDIF HDMI designed for this product. If an extended line is required, please consult your service agent. • The product should be installed on a flat surface to avoid - ViewSonic CDE6520-W | User Guide - Page 10
95 CDE8620/CDE8620-W 50.4 CDE7520/CDE7520-W 29.3 5. Portrait is not allowed. 1.4.1. VESA Grid Model Name CDE6520/CDE6520-W CDE7520/CDE7520-W CDE8620/CDE8620-W Vesa are commercially available. For detailed installation instructions, refer to the guide received with the respective bracket. • - ViewSonic CDE6520-W | User Guide - Page 11
Ventilation Requirements for enclosure locating To allow heat to disperse, leave space between surrounding objects as shown in the diagram below. 100 mm 100 mm 100 mm 100 mm NOTES: When installing the display on a wall, proper installation. We accept no liability for installations not performed - ViewSonic CDE6520-W | User Guide - Page 12
2. Parts and Functions 2.1. Control Panel 5 4 3 2 1 1 Press to On or Off the display. 2 Press the MENU key to enter the main menu, and it confirms the operation in the SOURCE menu. 3 Press the INPUT key to enter the input source menu, and to select the signal source. It is used to confirm the - ViewSonic CDE6520-W | User Guide - Page 13
2.2. Input/Output Terminals 12 HDMI OUT SPDIF HDMI 1 (ARC) HDMI 2 DisplayPort RS232 VGA PC LINE IN USB 3.0 USB 1 USB 2 AUDIO OUT LAN 34 5 6 7 8 9 10 11 12 13 1 MAIN POWER SWITCH Switch the main power on/off. 2 AC IN AC power input from the wall outlet. 3 HDMI OUT HDMI video/audio - ViewSonic CDE6520-W | User Guide - Page 14
2.3. Remote Control 2.3.1. General functions 1 2 5 7 9 11 14 17 18 1 [ ] button Power on/off 2 [INPUT] button Input Source selection 3 [P.MODE] button Image adjustment menu for HDMI/DP/VGA 4 [S.MODE] button 4 Audio adjustment menu for HDMI/DP/VGA 3 5 [NUMERIC] buttons Numbers keypad 6 [ - ViewSonic CDE6520-W | User Guide - Page 15
battery compartment. 3. Replace the cover. Caution: The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions: • Place "AAA" batteries matching the (+) and (-) signs on each battery to the (+) and (-) signs of the battery compartment. • Do not mix battery - ViewSonic CDE6520-W | User Guide - Page 16
3. Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using DispalyPort video input DisplayPort HDMI 1 (ARC) HDMI 2 3.1.2. Using HDMI video input [DP IN] [HDMI IN] HDMI 1 (ARC) HDMI 2 DVD / VCR / VCD DP Out DVD / VCR / VCD HDMI Out DVD / VCR / VCD HDMI Out - ViewSonic CDE6520-W | User Guide - Page 17
3.2.2. Using HDMI input HDMI 1 (ARC) HDMI 2 PC 3.2.3. Using VGA input [HDMI IN] HDMI Out PC HDMI 1 (ARC) HDMI 2 VGA PC LINE IN [AUDIO OUT] Audio Out Audio In DP Out AUDIO OUT [HD[VMGAI IANu]dio IN] [VGA IN] HDMI Out Stereo Amplifier 3.3. Connecting Audio Equipment 3.3.1. Connecting - ViewSonic CDE6520-W | User Guide - Page 18
4. Operation NOTE: T he control button described in this section is mainly on the remote control unless specified otherwise. 4.1. Start-up and initial Setting 4.1.1. Welcome Select your language and tap "Next". 4.1.4. System Mode Select system to select Normal mode, remove screen sharing Apps or - ViewSonic CDE6520-W | User Guide - Page 19
5. Launcher Press HOME button on remote control to show the Launcher screen. 5.2.1. DHCP DHCP mode: (1) Cannot modify IP Address, Netmask, DNS Address and Gateway. (2) If connect successfully, it will display current network configuration. 5.1. Setting Main items: (1) Network (2) Device (3) - ViewSonic CDE6520-W | User Guide - Page 20
: MENU -> Advanced -> Boot on logo -> On/ Off/User. In user mode, user can choose their own boot logo and animation file. Note: (1) Boot logo file: Support JPG file (2) Boot animation file name: bootanimation. zip (3) Will pop-up a window for user to select file from USB. No priority issue. 12 - ViewSonic CDE6520-W | User Guide - Page 21
5.3.2. Source Settings 1. Custom App User can set up the application for Customer Source. Note (1) Only display User Installed app. (2) Will not show up system pre-install app If set up customer APK, PD will open customer app when switch source to Customer mode. If no set up customer APK, PD will - ViewSonic CDE6520-W | User Guide - Page 22
5.3.5. Reset Factory Reset can recover to Factory default settings. 5.3.6.2 Import Signage Display Settings Impor vs_setting.db from viewsonic folder under USB. (1) Import vs_setting.db. Include OSD setting, Android settings but "Signage Display Name" and "Boot Logo" (2) Auto install 3rd par ty - ViewSonic CDE6520-W | User Guide - Page 23
Set Schedule: User can set the update time. (3) Manual update: User can update the OTA package manually. 5.4.2. About Main info in About: (1) Local System be shown in list for user selection if found Note: (1) Only support Android Full image. (2) file name should be update.zip. (3) the file should - ViewSonic CDE6520-W | User Guide - Page 24
6. OSD Menu An overall view of the On-Screen Display (OSD) structure is shown below. You can use it as a reference for further adjusting your display. 6.1. Settings 6.1.1. Picture menu Navigating the OSD menu using the remote control: 1. Press the MENU button to display the OSD menu. 2. Press or - ViewSonic CDE6520-W | User Guide - Page 25
RGB Range Select the mode to display the HDMI or DVI signal according to their signal format depending on their source device. • {Auto} - Auto detection signal format. • {Full Range} - displaying the signal that uses all 256 levels (from level 0 to 255). • {Limited Range} - displaying the signal - ViewSonic CDE6520-W | User Guide - Page 26
Audio reset Reset all settings in the Audio menu to factory preset values. 6.1.4. Time Off Timer Set automatically power off time (in hours). Date and time Adjust the current date and time for the display's internal clock. Schedule This function allows you to program up to 7 (seven) different - ViewSonic CDE6520-W | User Guide - Page 27
detection Choose to let the display detect and display available signal sources automatically. •{Off} - Once a signal is connected, it can only be selected manually. No signal, set the display to display the image automatically according to the search order of each option. No signal standby Set the - ViewSonic CDE6520-W | User Guide - Page 28
Switch on state Select the display status used for the next time you connect the power cord. • {Power off} - The display will remain off when the power cord is connected to a wall outlet. • {Forced on} - The display will turn on when the power cord is connected to a wall outlet. • {Last status} - - ViewSonic CDE6520-W | User Guide - Page 29
8000 Min Resolution : 4x4 Max Resolution: 8000×8000 Min Resolution : 4x4 Max Resolution: 8000×8000 Min Resolution : 4x4 Note: Progressive support 4000×4000; baseline support 8000x8000 Max Resolution: 8000×8000 Min Resolution : 4x4 Max Solution: 1920*1088 30 Audio: GAAC,AMR_NB Max Solution: 3840*2160 - ViewSonic CDE6520-W | User Guide - Page 30
.mov Video .mp4 .vob .mpg/ .mpeg Audio .ts .m4v .aac .ape .flac .m4a .mp3 .ogg .wav H.264 H.265 MPEG-4 MJPEG H.264 H.265 MPEG-4 MPEG-2 H.264 MPEG-1 MPEG-2 H.264 H.265 MPEG-2 VC-1(AP) MPEG-4 GAAC Monkey's Audio FLAC ALAC MPEG1/2 layer3 Vorbis LPCM Max Solution: 3840*2160 30 Audio: GAAC,PCM Max - ViewSonic CDE6520-W | User Guide - Page 31
8. Input mode Graphic Resolution: Standard Resolution Active Resolution H Pixels V Lines 640 480 720 400 800 600 832 624 1024 768 VGA/DVI 1152 1152 1280 1280 1280 1360 1440 1680 1600 1920 1920 864 870 720 960 1024 768 900 1050 1200 1080 1200 Refresh Rate (V Frequency/Hz) 59.941 72 - ViewSonic CDE6520-W | User Guide - Page 32
DVI 3840 2160 23.976 24.000 25.000 29.970 30.000 53.946 54.000 56.250 67.430 297.000 296.703 297.000 297.000 296.703 67.500 VESA VESA VESA VESA VESA HD Resolution: Standard Resolution Video Active Resolution H Pixels V Lines HDMI/DP 480i 576i 480p 576p 720p 1080i 1080p 720 1440 1440 720 - ViewSonic CDE6520-W | User Guide - Page 33
60Hz). • Your PC display screen might appear different depending on the manufacturer (and your par ticular version of Windows). • Check your PC instruction book for information about connecting your PC to a display. • If a vertical and horizontal frequency-select mode exists, select 60Hz (ver tical - ViewSonic CDE6520-W | User Guide - Page 34
Troubleshooting out any type of cleaning or maintenance procedure. Front Panel Cleaning Instructions • The front of the display has been specially treated. Wipe the display. If water or moisture gets inside the unit, operating problems, electrical and shock hazards may result. • Do not scratch or - ViewSonic CDE6520-W | User Guide - Page 35
9.2. Troubleshooting Problems Possible causes The Power indicator does not A. the monitor is not powered on come on The Power indicator is on, but A. The Video wire is - ViewSonic CDE6520-W | User Guide - Page 36
1080p, 1920 x 1080/60 Hz (WUXGA) Audio - 48 KHz/ 2 Channel (L+R) Supports LPCM only Digital RGB: TMDS (Video + Audio) DisplayPort in DisplayPort Jack x 2 USB Input USB x 3 (Type A) USB2.0/3.0, Multimedia play and service port General: Item Power Input Power Consumption (Max) Power Consumption - ViewSonic CDE6520-W | User Guide - Page 37
Environmental Condition: Item Temperature Operational Storage Humidity Operational Storage Altitude Operational Storage Internal Speaker: Item Type Input Impedance Output Sound Pressure Frequency Response Specifications 0 ~ 40°C -10 ~ 60°C 20 ~ 80% RH (No condensation) 10 ~ 80% RH (No - ViewSonic CDE6520-W | User Guide - Page 38
CDE7520/CDE7520 Video: 720p, 1080p, 4K @ 60Hz Audio: 48 KHz / 2 Channel (L+R) Supports LPCM only Digital RGB: TMDS (Video + Audio) DisplayPort in DisplayPort Jack x Input USB x 3 (Type A) USB2.0/3.0, Multimedia play and service port General: Item Power Input Power Consumption (Max) Power - ViewSonic CDE6520-W | User Guide - Page 39
Environmental Condition: Item Temperature Operational Storage Humidity Operational Storage Altitude Operational Storage Internal Speaker: Item Type Input Impedance Output Sound Pressure Frequency Response Specifications 0 ~ 40°C -10 ~ 60°C 20 ~ 80% RH (No condensation) 10 ~ 80% RH (No - ViewSonic CDE6520-W | User Guide - Page 40
: Video: 720p, 1080p, 4K @ 60Hz Audio: 48 KHz / 2 Channel (L+R) Supports LPCM only Digital RGB: TMDS (Video + Audio) DisplayPort in DisplayPort Jack x 2 USB Input USB x 3 (Type A) USB2.0/3.0, Multimedia play and service port General: Item Power Input Power Consumption (Max) Power Consumption - ViewSonic CDE6520-W | User Guide - Page 41
Environmental Condition: Item Temperature Operational Storage Humidity Operational Storage Altitude Operational Storage Internal Speaker: Item Type Input Impedance Output Sound Pressure Frequency Response Specifications 0 ~ 40°C -10 ~ 60°C 20 ~ 80% RH (No condensation) 10 ~ 80% RH (No - ViewSonic CDE6520-W | User Guide - Page 42
11. RS232 Protocol 11.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: • Set- - ViewSonic CDE6520-W | User Guide - Page 43
11.3. Protocol 11.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total - ViewSonic CDE6520-W | User Guide - Page 44
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR Hex 0x38 0x30 0x32 0x73 0x24 0x31 0x37 0x36 0x0D Reply (Hex Format) Name Length Hex 0x34 ID 0x30 0x32 Command Type 0x2D CR - ViewSonic CDE6520-W | User Guide - Page 45
Brightness 8 Backlight*3.2.0 8 Power lock 8 Volume 8 Mute 8 Button lock 8 Menu 8 lock Number *3.1.1 8 Key Pad *3.1.1 8 Remote Con- 8 trol Restore de- 8 fault s $ 24 000 ~ 100 900:Bright down (-1) 901: Bright up (+1) *3.1.1 A B 42 000 ~ 100 1. For Android platform - ViewSonic CDE6520-W | User Guide - Page 46
1 31 000: FULL (16:9) 001: NORMAL (4:3) 002: REAL (1:1) *3.1.0 OSD lan- 8 s 2 32 000: English Could be extended for guage 001: French more supported languag- Date: Year 8 002: Spanish es by model s V 56 Y17~Y99 Last 2 digits Date: Month 8 Date: Day 8 Time: Hour 8 Time: Min - ViewSonic CDE6520-W | User Guide - Page 47
11.3.2. Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the "Value" byte is always = 000 Get-Function description: Length: Total Byte of Message - ViewSonic CDE6520-W | User Guide - Page 48
Reply (Hex Format) Name Length Hex 0x38 ID 0x30 0x35 Command Type Command 0x72 0x62 Value1 0x30 Value2 0x36 Value3 0x37 CR 0x0D Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Name Hex Length 0x38 ID - ViewSonic CDE6520-W | User Guide - Page 49
Get function table: Basic function Get Function Length ID Command Command Response Comments Type (ASCII) Code Code Range (Three ASCII Get-Bright- 8 (ASCII) (Hex) bytes) g b 62 000 ~ 100 ness Get-Back- 8 light*3.2.0 a B 42 000 ~ 100 1. For Android platform whose main mode is - ViewSonic CDE6520-W | User Guide - Page 50
Get-Thermal 8 Get-Opera- 8 tion hour*3.2.0 Get-Device 8 name Get-MAC ad- 8 dress Get-IP ad- 8 dress *3.2.0 Get-Serial 8 number *3.2.0 Get-FW ver- 8 sion *3.2.0 g 0 30 000~100: 0~+100 deg C -01~-99: -1~-99 deg C g 1 31 000 1. Accumulated hours in 6-digit integer (000,001~ - ViewSonic CDE6520-W | User Guide - Page 51
Optional function Get Function Length ID Command Command Response Range Comments Type (ASCII) Code Code (Three ASCII Get-Contrast 8 (ASCII) (Hex) bytes) g a 61 000 ~ 100 Get-Sharp- 8 g c 63 000 ~ 100 ness Get-Color 8 Get-Tint 8 Get-Backlight 8 g d 64 000 ~ 100 g e 65 000 - ViewSonic CDE6520-W | User Guide - Page 52
Key 1 2 3 4 5 6 7 8 9 0 RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESSPOWER SOURCES (INPUTS) SLEEP MENU UP DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT RED ■ (F1) GREEN ■ (F2) YELLOW ■ (F3) BLUE ■ - ViewSonic CDE6520-W | User Guide - Page 53
12. Other Information Customer Support For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Country/ Region Asia Pacific & Africa Australia 中国 (China) Hong Kong ( - ViewSonic CDE6520-W | User Guide - Page 54
to follow instructions supplied Support (Please refer to Customer Support page). You will need to provide your product's serial number. 2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem - ViewSonic CDE6520-W | User Guide - Page 55
you. Sales outside the U.S.A. and Canada: For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic can be found in www.viewsoniceurope.com under Support/Warranty Information. 4.3: ViewSonic LCD Commercial Display Page 2 of 2 47 CD_LW01 Rev - ViewSonic CDE6520-W | User Guide - Page 56
nature, unauthorized product modification, or failure to follow instructions supplied with the product. b. Any damage of the service charges. How to get service: For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support - ViewSonic CDE6520-W | User Guide - Page 57
39300 Acapulco, Guerrero Tel: 744-48-32627 Monterrey: Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembre Tijuana, Mexico FOR USA SUPPORT: ViewSonic Corporation 10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A Tel - ViewSonic CDE6520-W | User Guide - Page 58
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CDE6520/CDE7520/CDE8620
CDE6520-W/CDE7520-W/
CDE8620-W
Commercial Display
User Guide
Model No. VS17908/VS17909/VS17910
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”