Vizio VA320E VA320E HDTV User Manual - Page 38

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VIZIO VA320E User's Manual Problem The picture has abnormal patterns The display image does not cover the entire screen There is a picture but no sound Your HDTV has pixels that are always dark or colored There is "noise" or "trash" on the screen The volume changes when you switch inputs The screen size changes when you switch inputs Backlight setting doesn't respond Solution problem. ! Check the connections on the back of your HDTV and on the back of the component. ! Make sure that the video input source is within the range of your HDTV. Compare the video input source's specifications with your HDTV specifications. ! If you are in RGB mode (PC), make sure that H-Size and V-Position in the OSD are set correctly. See "Adjusting the Setup Settings" ! Follow steps on page 32 to scroll through the screen modes. ! Make sure that the volume is not turned down. ! Make sure that the sound is not muted. ! Check the connections on the back of your HDTV and on the back of the component. ! Your HDTV is manufactured using an extremely high level of precision technology. However, some pixels of your TV may not display. Pixel defects within industry specifications are inherent to this type of product and do not constitute a defective product. ! When your HDTVs' digital capabilities exceed a digital broadcast signal, the signal is up-converted (increased) to match your HDTVs display capabilities. Up-converting can cause noise or trash. ! Your HDTV remembers the volume level from the last time you adjusted it. If the sound level is higher or lower from another input, then the volume will change. ! The HDTV remembers the viewing mode from the last time you used a particular input (AV, Component, HDMI, and TV). ! Disable DCR (Dynamic Contrast Ratio). Backlight settings will not work if DCR is enabled. Telephone & Technical Support Products are often returned due to a technical problem rather than a defective product which may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO's commitment to service excellence. For technical assistance, contact our VIZIO Technical Support Department via e-mail or phone. Email: [email protected] (877) 698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm Saturday - Sunday: 8 am to 4 pm VIZIO Address: 39 Tesla Irvine, CA 92618 USA Telephone: (949) 428-2525 Fax: 949-585-9514 Web: www.vizio.com Have your VIZIO model number, serial number, and date of purchase available before you call. 38 www.VIZIO.com

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VIZIO VA320E User’s Manual
38
www.VIZIO.com
Problem
Solution
problem.
The picture has abnormal patterns
!
Check the connections on the back of your HDTV and on the back of the
component.
!
Make sure that the video input source is within the range of your HDTV.
Compare the video input source’s specifications with your HDTV
specifications.
The display image does not cover
the entire screen
!
If you are in RGB mode (PC), make sure that H-Size and V-Position in the
OSD are set correctly. See “Adjusting the Setup Settings”
!
Follow
steps on page 32 to scroll through the screen modes.
There is a picture but no sound
!
Make sure that the volume is not turned down.
!
Make sure that the sound is not muted.
!
Check the connections on the back of your HDTV and on the back of the
component.
Your HDTV has pixels that are
always dark or colored
!
Your HDTV is manufactured using an extremely high level of precision
technology. However, some pixels of your TV may not display. Pixel defects
within industry specifications are inherent to this type of product and do not
constitute a defective product.
There is “noise” or “trash” on the
screen
!
When your HDTVs’ digital capabilities exceed a digital broadcast signal, the
signal is up-converted (increased) to match your HDTVs display capabilities.
Up-converting can cause noise or trash.
The volume changes when you
switch inputs
!
Your HDTV remembers the volume level from the last time you adjusted it.
If the sound level is higher or lower from another input, then the volume will
change.
The screen size changes when you
switch inputs
!
The HDTV remembers the viewing mode from the last time you used a
particular input (AV, Component, HDMI, and TV).
Backlight setting doesn’t respond
!
Disable DCR (Dynamic Contrast Ratio). Backlight settings will not work if
DCR is enabled.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product which may result
in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the
problem over the phone. For more information on warranty service or repair, after the warranty period,
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance, contact our VIZIO Technical Support Department via e-mail or phone.
Email:
(877) 698-4946
Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
VIZIO
Address:
39 Tesla
Irvine, CA 92618 USA
Telephone: (949) 428-2525
Fax: 949-585-9514
Web:
www.vizio.com
Have your VIZIO model number, serial number, and date of purchase available before you call.