Vizio VHT215 VHT215 Quick Start Guide - Page 20

TECHNICAL SUPPORT Do you have questions? Let us help - all VIZIO products include FREE lifetime technical support. The VIZIO support team is highly trained and is based in the United States. We can help with: • Product Setup • Technical Problems • Warranty Questions • And More For the best support experience, please have your VIZIO model number, serial number, and date of purchase available before your call. Phone: Fax: Email: Web: (877) 698-4946 (949) 585-9563 [email protected] www.vizio.com/support Hours of operation: Monday - Friday: 5 am to 9 pm (PST) Saturday - Sunday: 8 am to 4pm (PST) There is no power. • Press the POWER button on the remote control or on the top of your Sound Bar. • Ensure the power cords are securely connected. • Turn the Subwoofer power switch to ON. • Plug a different device into the electrical outlet to verify that the outlet is working correctly. • To conserve power, the Sound Bar shuts off automatically after 30 minutes if not in use. There is no sound from the Sound Bar. • Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar. • Press MUTE on the remote to ensure the Sound Bar is not muted. • Select a different input source (HDMI, Analog, Digital, or Wireless). • Be sure the audio cable coming from the TV is connected to an audio output, not an audio input. • If listening to an HDMI source, be sure the source is set to PCM or Dolby Digital. There is no sound coming from the Subwoofer. • If the lights on the Subwoofer are blinking in this pattern: LONG OFF, SHORT ON, you need to pair the Subwoofer with the Sound Bar. See Re-Linking the Subwoofer and Sound Bar on page 14. • Move the Subwoofer closer to the Sound Bar. • Turn the Subwoofer power switch to ON. I hear buzzing or humming. • Ensure all cables and wires are securely connected. • Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may be with the original device. • Connect your device to a different input on the Sound Bar. How do I listen to SRS WOW or Dolby Digital? • To activate SRS WOW, press the SRS TSHD button on the remote twice. • To listen to Dolby Digital, your device must be playing content in Dolby Digital format. Dolby Digital is only available over Digital Coaxial, Digital Optical, or HDMI connections. I would like to adjust the sound on the Subwoofer and Sound Bar. • Adjust the bass and treble levels using the remote. • Try enabling/disabling SRS TruSurround and SRS WOW. • Adjust the volume level on the subwoofer using the remote. There is no picture when playing content connected by an HDMI cable. • Make sure the Sound Bar is ON. • Set the Sound Bar input to HDMI 1 or HDMI 2. • Set your TV input to the HDMI port to which the Sound Bar is connected. 18