Vtech CS6229-2 User Manual (CS6229-5 User Manual) - Page 48

Appendix Troubleshooting • The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance. • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges might apply). • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges might apply). I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company. I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone. • The caller might not be calling from an area which supports caller ID. • Both you and the caller's telephone companies must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring. • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. The telephone does not receive caller ID or the telephone does not show caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by the local telephone company. • The caller might not be calling from an area which supports caller ID. • Both you and the caller's telephone companies must use equipment compatible with caller ID service. • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. 44