Vtech Move & Crawl Ball User Manual - Page 18

Other Info Can't view the downloaded video or photo files 1. Movie Magic DigiCam™ does not support video or photo files created by other models. Make sure your downloaded video/photos are created by Movie Magic DigiCam™. 2. Movie Magic DigiCam™ does not support files not following its file naming system. Make sure you have not renamed the files and put them into the correct sub-folder for browsing. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Customer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The specific problem you are experiencing. • The actions you took right before the problem occurred. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S., or 1-877-352-8697 in Canada. DISCLAIMER AND LIMITATION OF LIABILITY VTech® Electronics North America, L.L.C. and its suppliers assume no responsibility for any damage or loss resulting from the use of this handbook. VTech® Electronics North America, L.L.C. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. VTech® Electronics North America, L.L.C. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss. Company: VTech® Electronics North America, L.L.C. Address: 1155 West Dundee Road, Suite 130, Arlington Heights, IL, 60004 USA Phone: 1-800-521-2010 in the U.S.,or 1-877-352-8697 in Canada. 18