Western Digital My Passport Wireless User Manual - Page 59

Getting Support, Support System Reports

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GETTING SUPPORT 114 Getting Support Support Page The Support page enables you run diagnostic tests and generate system reports to send to Customer Support and gives you the opportunity to join WD's Product Improvement Program. To display the Support Page, click Support on the navigation bar. System Reports In the System Reports section, you can generate a report and automatically send it to Customer Support or download it to your computer. Click one of the following:  Send to Support: Generates a diagnostic report and automatically sends it to Customer Support. The report includes your drive's serial number, Mac number, and status information. You must have a hotspot or home (with Internet) connection.  Download: Generates a diagnostic report and saves it to your computer. 54 MY PASSPORT WIRELESS USER MANUAL

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GETTING SUPPORT
54
MY PASSPORT WIRELESS
USER MANUAL
Getting Support
Support Page
The Support page enables you run diagnostic tests and generate system reports to send to
Customer Support and gives you the opportunity to join WD’s Product Improvement
Program.
To display the Support Page, click
Support
on the navigation bar.
System Reports
In the System Reports section, you can generate a report and automatically send it to
Customer Support or download it to your computer.
Click one of the following:
Send to Support:
Generates a diagnostic report and automatically sends it to
Customer Support. The report includes your drive’s serial number, Mac number, and
status information. You must have a hotspot or home (with Internet) connection.
Download:
Generates a diagnostic report and saves it to your computer.
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