Whirlpool WFW9620HBK Owners Manual - Page 28

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Wash Cycle Not Performing As Expected (cont.) Gray whites, dingy colors Load not sorted properly. The transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights. Wash temperatures too low. Use hot or warm temperatures if safe for the load. Make sure your hot water system is adequate to provide a hot water wash. Not enough detergent used, or hard water. Use more detergent for washing heavy soils in cold or hard water. Incorrect dispenser operation Clogged dispensers or laundry products dispensing too soon. Do not overfill dispenser. Overfilling causes immediate dispensing. Load dispensers before starting a cycle. Homes with low water pressure may result in residual powder in the dispenser. To avoid, select a warmer wash temperature if possible, depending on your load. Liquid chlorine bleach not used in bleach compartment. Use only liquid chlorine bleach in the bleach compartment. Water in dispenser after cycle has finished. It is normal for small amounts of water to remain in dispenser at the end of the cycle. Single-dose laundry packet not dissolving Adding laundry packet incorrectly. Be sure laundry packet is added to washer drum before adding clothes. Do not add packet to dispenser. Follow the manufacturer's instructions to avoid damage to your garments. Cycle time changes or cycle time too long Normal washer operation. The cycle times vary automatically based on your water pressure, water temperature, detergent, and clothes load. The options you select will also affect the cycle times. Excessive suds in washer. When excessive suds are detected, a special suds routine automatically starts to remove extra suds and ensure proper rinsing of your garments. This routine will add time to the original cycle. Load may be out of balance. When load unbalance occurs, a washing process will start to redistribute the load. This extends the cycle time. Avoid washing single items. Balance a single item, such as a rug or jeans jacket, with a few extra items. Not using correct cycle for load type. A What to Wash cycle selection paired with a "Quick" How to Wash cycle selection is designed for smaller load sizes (2-4 items) of lightly soiled garments. When using a What to Wash cycle selection paired with the "Quick" or "Delicates" How to Wash cycle selections, you should wash small loads. This ensures a gentle wash for your garments without increasing cycle times. Unusual Noise Rattling or vibrating noise A small object caught between the edges of drum. Check the front and rear edges of the drum for small objects. Clean out pockets before laundering. Washer isn't properly leveled. The washer may vibrate if not properly installed. See Installation Instructions. All four washer feet should be in firm contact with the floor. Clothing is balled up in washer. When balled up, the load will bounce, causing the washer to vibrate. Separate the load items and restart the washer. 28