Whirlpool WTW8700EC Use & Care Guide - Page 19

Troubleshooting - Connectivity Connection Status Control Panel Indicator Lights Washer is not connected • Wi-Fi icon is OFF • Smart Grid icons are OFF Washer is attempting to connect to home Wi-Fi router • Wi-Fi icon is blinking slowly Washer is connected to home Wi-Fi router, but Whirlpool™ app or Smart Grid functions do not work • Wi-Fi icon is ON • Blue Smart Grid icon is blinking slowly Washer is connected to home Wi-Fi router, and the • Wi-Fi icon is ON Whirlpool™ app works • Smart Grid icon is either ON or OFF - it is not blinking First try the solutions suggested here or visit our website at www.whirlpool.com/connect. If you experience Washer is not connected to home Wi-Fi router (Wi-Fi icon is OFF) Wi-Fi icon does not light at all after pressing the Connect button Possible Causes Solution The washer may be in standby mode. Touch the POWER button on the washer and observe indicators. All indicator lights are off when in standby mode. The washer has never been See "Connectivity Setup" section. connected to the home Wi-Fi router. The washer has been connected to the home Wi-Fi router, but washer Wi-Fi is OFF. Press CONNECT. The Wi-Fi icon should blink while connecting (this may take up to 2 minutes). Lost connection to home Wi-Fi router. Check whether the router is on and working with other computers or devices in the home (able to access the Internet). Weak signal strength or signal interference between the washer and router. Try to place the wireless router closer to the washer. It may be necessary to install a Wi-Fi range extender. Something may be wrong with the washer. Unplug or disconnect washer power for 30 seconds. Return power. Repeat Wi-Fi connect process. Verify that the washer operates correctly except for not being able to connect. Call for service. Washer is connected to home Wi-Fi router, but Whirlpool™ app or Smart Grid functions do not work Smart Grid features on the washer may be OFF. Connection to the Whirlpool™ app and Smart Grid service may be unavailable. User account has not been properly set up, or the washer has not been registered in an account. Check whether either Smart Grid indicator is on continuously. Touch CONNECT to turn Smart Grid feature on. Check if the blue Smart Grid indicator is blinking. See "Connectivity Setup" section or the Whirlpool™ app directly for account setup and washer registration instructions. Verify that the washer is paired with your account in the app. Verify correct e-mail address, mobile number, and notification preferences. 19