Xerox 3210/N User Guide - Page 79

CONDITION Curl or wave SUGGESTED SOLUTIONS • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl. See page 33. • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. Wrinkles or creases • • • Ensure that the paper is loaded properly. Check the paper type and quality. See page 33. Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine. See page 62. Solid Color or Black pages A • The print cartridge may not be installed properly. Remove the cartridge and reinsert it. • The print cartridge may be defective and need replacing. Remove the print cartridge and install a new one. See page 65. • The machine may require repair. Contact a service representative. Loose toner • Clean the inside of the machine. See page 62. • Check the paper type and quality. See page 33. • Remove the print cartridge and install a new one. See page 65. • If the problem persists, the machine may require repair. Contact a service representative. 78 _Troubleshooting CONDITION SUGGESTED SOLUTIONS Character Voids A Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 33. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc If horizontally aligned black streaks or smears appear: • The print cartridge may be installed improperly. Remove the cartridge and reinsert it. • The print cartridge may be defective. Remove the print cartridge and install a new one. See page 65. • If the problem persists, the machine may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details. • Use the Paper Stacking function. See page 38. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Printer tab in printer driver's properties. See page 29. Copying problems CONDITION Copies are too light or too dark. Smears, lines, marks, or spots appears on copies. Copy image is skewed. Blank copies print out. SUGGESTED SOLUTIONS Use Darkness to darken or lighten the background of the copies. • If defects are on the original, use Darkness to lighten the background of your copies. • If no defects are on the original, clean the scan unit. See page 63. • Ensure that the original is face down on the scanner glass or face up in the ADF. • Check that the copy paper is loaded correctly. Ensure that the original is face down on the scanner glass or face up in the ADF.