1998 Cadillac Catera Owner's Manual - Page 315

Customer Satisfaction Procedure Catera dealers have the facilities, trained technicians and up-to-date informationto promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss yourconcern with a member of dealership management. Normally, concerns can be quickly resolvedat that level.If the matter has already been reviewed with sales, service or parts the manager, contact the owner the dealership or the of general manager. 7-2