1998 Cadillac Catera Owner's Manual - Page 325

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact theBBB at any time. The BBB will attempt to resolve the complaint serving as intermediary. If an this mediation is unsuccessful, informal hearing will an be scheduled where eligible customers present their may case to an impartial third-party arbitrator. Tne arbitrator will make a decision which you may accept or reject. you accept the decision, If GM will be bound by that decision.The entire dispute resolution procedure should ordinarily take about days from the 40 time you file a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crashor could cause injury or death, should you immediately informthe National Highway Traffic Safety Administration (NHTSA), addition to in notifying General Motors. If NHTSA receives similar complaints, may open an it investigation, andif it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program before filinga claim with a state-run arbitration program in individual problems between your dealer or you, General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Cadillac Customer To contact NHTSA, you may either the Auto Safety call Assistance Center at1-800-458-8006. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington,D.C. area) or write to: Warranty Information Your vehicle comes with separate warranty booklet a that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safetyfrom the Hotline.