2010 Cadillac Escalade Owner's Manual - Page 279

Tips and Troubleshooting Chart (cont'd) Problem I lost the remote and/or the headphones. The DVD is playing, but there is no picture or sound. Recommended Action See your dealer for assistance. Check that the RSE video screen is sourced to the DVD player. It might be necessary to turn off the DVD player when operating one of these devices in or near the vehicle. *Excludes the OnStar® System. Cleaning the RSE Overhead Console When cleaning the RSE overhead console surface, use only a clean cloth dampened with clean water. DVD Display Error Messages The DVD display error message depends on which radio the vehicle has. The video screen might display one of the following: Disc Load/Eject Error: Displays when there are disc load or eject problems. Disc Format Error: Displays if the disc is inserted with the disc label wrong side up, or if the disc is damaged. Disc Region Error: Displays, if the disc is not from a correct region. No Disc Inserted: Displays, if no disc is present when Z or DVD AUX is pressed on the radio. Cleaning the Video Screen When cleaning the video screen, use only a clean cloth dampened with clean water. Use care when directly touching or cleaning the screen, as damage can result. Rear Seat Entertainment (RSE) System (Headrest DVD) Vehicles with an RSE system include two head restraint video display screens with integrated DVD players, auxiliary inputs, two wireless headphones, and a remote control. This system works independently from the vehicle's Overhead DVD RSE system. See the vehicle's owners manual for information about the Overhead DVD RSE system. The vehicle has a feature called Retained Accessory Power (RAP). With RAP, the RSE system can be played even after the ignition is turned off. See "Retained Accessory Power (RAP)" in the owners manual for more information. 4-87 DVD Distortion Video distortion may occur when operating cellular phones, scanners, CB radios, Global Position Systems (GPS)*, two-way radios, mobile fax, or walkie talkies.