2013 Cadillac Escalade ESV Owner Manual - Page 492

13-4 Customer Information STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: ... the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps: STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction. STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed. Customer Assistance Offices (U.S. and Canada) Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: Name Address Phone number Model year Brand Vehicle Identification Number (VIN) Mileage Delivery date Description of the problem Dealership name Dealership address United States and Puerto Rico Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169 Detroit, MI 48232-5169 www.Cadillac.com 1-800-458-8006 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-800-882-1112 From U.S. Virgin Islands: 1-800-496-9994 ... See Customer Assistance Offices (U.S. and Canada) on page 13‑4 or Customer Assistance Offices (Mexico) on page 13‑5.