1995 Chevrolet Lumina Owner's Manual - Page 305

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be available all states, in depending onstate law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves right tochange eligibility the limitations and/or to discontinue participation in this its program. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program available free of charge is to customers who currently own or lease a vehicle. GM If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, write them at the or following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you your concern has not feel been adequately addressed, Customer Satisfaction the Telephone: 1-800-955-5 100 Procedure described earlier this sectionis very in To file a claim, you will be asked to provide your name successful. and address, your Vehicle Identification Number (VIN), There may be instances where an impartial third-party and a statement the nature your complaint. of of can assist in arriving at a solution to a disagreement Eligibility is limited vehicle age and mileage, and by regarding vehicle repairsor interpretation of the New other factors. Vehicle Limited Warranty. To assist in resolving these disagreements, Chevrolet voluntarily participates in BBB AUTO LINE. 8-3