2013 Ford Escape Owner Manual Printing 4 - Page 319

SYNC™ SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. Phone issues Issue Possible cause(s) Possible solution(s) There is excessive backThe audio control settings ground noise during a phone on your phone may be call. affecting SYNC performance. During a call, I can hear the other person but they cannot hear me. SYNC is not able to download my phonebook. This may be a possible phone malfunction. Review your phone's manual about audio adjustments. Try turning off the device, resetting the device, removing the device's battery, then trying again. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's battery, then trying again. · Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. · Use the SYNCmyphone feature available on the website. · Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. · If the missing contacts are stored on your SIM card, try moving them to the device memory. · This is a phone-dependent feature. · This may be a possible phone malfunction. The system says Phonebook This may be a limitation on Downloaded but the your phone's capability. phonebook in SYNC is empty or missing contacts. 315 Escape (TM2)