2013 Ford Escape Owner Manual Printing 4 - Page 320
2013 Ford Escape Manual
Page 320 highlights
SYNC™ Phone issues Issue Possible cause(s) Possible solution(s) · Remove any pictures or special ring tones associated with the missing contact. I am having trouble connecting my phone to SYNC. · This is a phone-dependent feature. · This may be a possible phone malfunction. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's battery, then trying again. · Try deleting your device from SYNC, deleting SYNC from your device and trying again. · Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. · Update your device's firmware. · Turn off the Auto phonebook download setting. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's battery, then trying again. Text messaging is not working on SYNC. · This is a phone-dependent feature. · This may be a possible phone malfunction. USB and media issues Issue Possible cause(s) Possible solution(s) I am having trouble connecting my device. This may be a possible device malfunction. · Try turning off the device, resetting the device, removing the device's battery, then trying again. · Make sure you are using the manufacturer's cable. 316 Escape (TM2)