2014 Ford Focus Owner Manual Printing 1 - Page 369

2014 Ford Focus Manual

Page 369 highlights

368 SYNC® Vehicle Health Report and SYNC Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text • Your account may • This is a free feature, but you that the Vehicle not be activated on must first register online to use it. • Make sure that your VIN is Health Report is the website, OR correctly listed in your account. • You may have not activated. the wrong VIN (vehicle identification number) listed. When you register your account, The preferred I am unable to dealer information you must list a preferred dealer. retrieve the If one is already listed, try did not load report on the selecting another dealer and correctly. website, or I logging out. Log back in and receive a system change it back to your preferred error. dealer and retrieve the report. I am unable to • This could be due • Update your mobile number in your account on the website. submit a report. to your phone's • Make sure you have full signal compatibility, OR strength and that your Bluetooth • Bad signal volume level has been turned up. strength, OR • Your phone may • Try deleting your phone and not be activated on performing a clean pairing. the website. • This is a free feature, but you • The phone I heard a must first register online to use it. in use is not commercial • Turn off ID blocker on your activated, OR when I tried to phone as the system recognizes • Your phone has use Traffic, you by your phone number. ID blocker active. Directions and • Make sure the currently Information. connected phone is the same one that is registered on your SyncMyRide account. 2014 Focus (foc) Owners Guide gf, 1st Printing, October 2012 USA (fus)

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Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue
Possible cause(s)
Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
Your account may
not be activated on
the website, OR
You may have
the wrong
VIN (vehicle
identification
number) listed.
This is a free feature, but you
must first register online to use it.
Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a system
error.
The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.
This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated on
the website.
Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetooth
volume level has been turned up.
Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried to
use Traffic,
Directions and
Information.
The phone
in use is not
activated, OR
Your phone has
ID blocker active.
This is a free feature, but you
must first register online to use it.
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
368
SYNC®
2014 Focus
(foc)
Owners Guide gf, 1st Printing, October 2012
USA
(fus)